The Group strives to maintain a clear and open channel of communication with our stakeholders to optimise the value creation of our business. Our key stakeholders are categorised into six groups that influence our business decisions. This year, we continue to explore new engagement avenues that serve to enhance the level of transparency and accountability throughout our business operations. STAKEHOLDER GROUP BOARD OF DIRECTORS INVESTING COMMUNITY EMPLOYEES CUSTOMERS SUPPLIERS GOVERNING AGENCIES Engaging with Our Stakeholders Foster strong leadership practices to achieve operational efficiency and make sound strategic decisions that ensures business success Ensure long term sustainable returns by expanding our business portfolio and upholding corporate governance Protect the welfare of employees while cultivating a continuously learning culture to provide exemplary service Create quality and innovative developments that bridge communities together Cultivate and sustain strong relationship with our service providers, vendors and suppliers that meet the Group’s quality and performance standards Strive towards continuous compliance to regulatory requirements to uphold accountability and integrity Areas of Interest • Corporate strategy • Regulatory compliance • Investment strategy • Property portfolio • Long term growth potential and profitability • Return on investment • Property portfolio • Business diversity • Financial performance • Future outlook • Career development opportunities • Benefits and remuneration • Conducive working environment • Welfare considerations • Project features and design • Product quality • Sustainable considerations • Surrounding amenities and facilities • Customer support • Fair and transparent supply chain and tendering process • Contract availability • Project management approach • Compliance to regulations • Policies and frameworks applied to operations • Fair and transparent practices Methods of Engagement Nomination Committee and Remuneration Committee meetings* Board of Directors, Audit Committee, Risk Management Committee meetings* Investment Committee and Pricing Committee meetings* *Additional meetings are held as and when required Annual General Meeting Analyst briefings Financial performance results Corporate website Extraordinary General Meeting Human capital development programmes Employee engagement platforms Company intranet and newsletters Customer satisfaction survey Marketing campaigns and events Corporate website and project microsites Social and digital media Tropicana 360 app Direct messaging (SMS and Email/ EDM blasts) Training and coaching for compliance Supplier meetings Local and global supplier sourcing platforms Performance reviews Formal meetings Pre-consultations Relevance to Material Sustainability Matters • Economic Performance • Products and Services Responsibility (Social) • Employee Management • Economic Performance • Products and Services Responsibility (Social) • Energy Efficiency • Employee Management • Talent Development • Occupational Safety and Health • Products and Services Responsibility (Social) • Occupational Safety and Health • Community Engagement • Environmental Compliance • Energy Efficiency • Procurement Practices • Occupational Safety and Health • Contractor Management • Environmental Compliance • Energy Efficiency • Occupational Safety and Health • Contractor Management • Environmental Compliance • Energy Efficiency Annually Continuously Quarterly Frequency of Engagement Semi-Annually As and when required Project basis Monthly JOURNEY TOWARDS SUSTAINABILITY STAKEHOLDERS ENGAGEMENT 48 49 Annual Report 2021 TROPICANA CORPORATION BERHAD STRATEGIC REPORT
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