Aged 52
Gender Male
Nationality Malaysian

Join Date
18 November 2014
Date of Appointment of Current Position:
18 November 2014

Academic/Qualification(s):
- Bachelor of Economics majoring in Industrial Economics (Universiti Kebangsaan Malaysia)

Relevant Working Experience:
Eric has over 25 years of experience in helming senior leadership roles in business, sales and operational functions for multinationals and local corporates. He joined CTOS in 2014 as the Chief Executive Officer and he first focused on strengthening the core operations and services of the business. He has been involved in the management of Key Accounts customers and acting as the key liaison with the regulators.

Prior to CTOS, he was Chief Operating Officer of Credit Bureau Malaysia (“CBM”). Before CBM he was the Head of Professional and Technical Division in Kelly Services (M) Sdn Bhd. And from 1998 to 2008, he worked at Siemens Malaysia Sdn Bhd under the Siemens Business Services division, and Siemens Nixdorf Information Systems (M) Sdn Bhd, where he rose through the ranks to become the Vice President of IT and business advisory in charge of management of the business performance of solutions and consulting services practice and establishing new solutions.

Age/Gender: 52/Male
Nationality : Malaysian
Join Date : 16 Jan 2023
Date of Appointment of Current Position: 16 Jan 2023

Academic/Qualification(s):
- BA (Hons) Accounting & Financial Management, University of Essex (UK)
- Diploma in Business Studies, North Manchester College (UK)

Relevant Working Experience:
Chiam joined CTOS in 2023 as the Chief Financial Officer, responsible for all finance related matters. Prior joining CTOS, he was with WorleyParsons Limited (WOR), a ASX-listed company based in Australia. He held various positions of increasing responsibility within the WorleyParsons group - Group Executive Group Director (Operational Finance), Head of Shared Services, Regional Group Finance Director (Asia, Middle East, North Africa & Europe) and Finance Controller.

Chiam is a global senior leader with extensive international business experience within the energy and resources industry. He has transitioned operational finance from a business-led to a functional-led model, revitalized the shared services unit to a standalone business and transformed the highly-fragmented emerging markets (which consisted of numerous joint-venture businesses) into IPO-ready structures – a vital factor to the public-listing of WorleyParsons on the ASX in 2002. At WorleyParsons, he also has cultivated a culture of technology as an enabler to achieve next-level value-adding services by embracing analytics, system enhancements and automation.

Age 53
Gender Male
Nationality Australian

Join Date
17 May 2022
Date of Appointment of Current Position
17 May 2022

Academic/Qualification(s):
- Bachelor of Information Technology (University of Queensland, Australia)
- Bachelor of Informatics (Griffith University, Australia)

Relevant Working Experience:
James joined CTOS as the Chief Technology Officer, overseeing all Information Technology (IT) related matters. James has over 30 years of extensive international IT leadership experience in the financial services industry, private banking, retail banking, central banking and has worked in diverse and multi-cultural environments.

James was previously the Head of Banking and Financial Services of Tata Consulting Services (TCS), responsible for overall TCS consulting sales, pre-sales, solutioning and implementation.

Before TCS, he was the Deputy Director (Head of IT Transformation) at Bank Negara Malaysia (BNM). At BNM he successfully transformed the IT Department and delivered the enterprise change and innovation programmes including the digital blueprint, cloud adoption strategy, digital transformation strategy, provisioning of agile development teams, and establishment of a cyber security and data protection section.

Prior to BNM, he was the Associate Partner at IBM Global Business Services, Delivery Head Information Management & Integration at Standard Chartered Bank, Head of IT Shared Services at Ambank, Chief Information Officer at Hong Leong Bank, Head of IT Change at Bank Julius Bar in Singapore, Vice President Program Manager Strategic Projects at Credit Suisse in Zurich Switzerland and Singapore.

Aged 41
Gender Male
Nationality Bulgarian

Join Date
8 March 2023
Date of Appointment of Current Position:
8 March 2023

Academic/Qualification(s):
- Bachelor of Computer Systems and Technologies (New Bulgarian University, Bulgaria)

Relevant Working Experience:
Ivo joined CTOS in March 2023 as Group Chief Data and Product Officer. He is responsible for overseeing the Data, Analytics, Product and Presales teams across all business units of the Group. His remit is to expand CTOS data assets, lead analytics capabilities and set the strategic direction for the business’s overall product development.

He brings close to 20 years of multinational experience in data businesses and proven track-record in leading and building high-performance teams. He previously served as the Executive Director of Creador Malaysia. Before that, he held several positions at Experian Singapore, most recently as the General Manager for APAC, where he oversaw Operations and was responsible for strategy, delivery, product development, data sourcing, and distribution. Past roles include Head of Sales & Presales for ASEAN, Senior Consultant and Data Scientist at Experian Singapore, Bulgaria and Austria.

Aged 48
Gender Female
Nationality Malaysia
Join Date 1 November 2023
Date of Appointment of Current Position: 1 November 2023

Academic/Qualification(s):
- Bachelor of Business Management (Universiti Sains Malaysia, 1st class hons)

Relevant Working Experience:
Shin Mei joined CTOS in November 2023 as Chief Operating Officer. She is responsible for overseeing the strategic direction of the Commercial SME Business Unit, enhancing customer experience, and optimizing operational efficiency. Her primary focus is to identify and deliver a sustainable growth strategy to drive financial performance and contribute to the overall organizational growth.

She brings more than 25 years of experience in enterprise business and with exceptional track-record in driving business growth. Before joining CTOS, she was the Head of Enterprise Business with Google Cloud Malaysia where she achieved exceptional year-on-year growth and played a pivotal role in building the company's presence. Prior to that, she was the Head of Enterprise business with Digi Communications. In her earlier career, Shin Mei worked with notable companies such as Microsoft, Samsung Malaysia, and Hewlett Packard, consistently delivering outstanding results and spearheading transformative projects.

Aged 39
Gender Female
Nationality Malaysian

Join Date
6 March 2006
Date of Appointment of Current Position:
1 May 2021

Academic/Qualification(s):
- Diploma in Information Technology (Informatics College, Malaysia)

Relevant Working Experience:
Sue Ling joined CTOS since 2006 and has acquired over 16 years of experience in regulatory compliance and risk management of the credit bureau business and currently, oversees all compliance related matters of our Group.

Before she was redesignated as Group Senior Head of Risk and Business Compliance in May 2021, she held Senior Head of Risk and Business Compliance position, where she is responsible for developing and overseeing Group’s enterprise risk governance framework. Her primary responsibilities include developing annual regulatory and compliance work plan and overseeing consumer redress mechanism. She has rose through the ranks from Customer Service Officer to the current position as Group Senior Head of Risk and Business Compliance. She held several roles including Special Project Officer, Assistant Manager of the Settlement and Record Update, Manager of Business Compliance and Head of Business Compliance.