Wah Seong Corporation Berhad Annual Report 2021 34 Product Responsibility Providing cutting-edge technical services and licensed technologies, Wasco possesses the capabilities to deliver reliable and competitive products, premium solutions and unrivalled services. Premium Solutions, Flawless Deliveries Wasco’s quality management system (“QMS”) employs a process approach, enabling Wasco to plan its processes and interactions adequately. Wasco is committed to enhancing customer satisfaction and providing products and services that meet applicable statutory and regulatory requirements. This QMS aligns with the most current ISO 9001:2015 and ISO 45001. Our laboratories are also certified with ISO/IEC 17025, the general requirement for the competence of testing and calibration laboratories published by the ISO. We ensure all company and project-level QMS processes run effectively to improve customer satisfaction as mandated in the Group’s Quality Policy. Installing an Improved Pipe Tracking System enhanced quality delivery by tracking individual pipeline movement and status throughout the coating system. The system maintains pipes’ current position, including repair and rejection, and improves tracking traceability. Utilising the powerful Welds Tracking System boosts efficiency and reduces wasted resources through effectively managing welders’ status. In 2021, Wasco also explored remote inspection, which improves the quality monitoring process while reducing time and cost. Our operations have achieved various quality and safety certifications, including the ISO 9001: 2015, ISO 14001: 2015, ISO 45001:2018, CSA A660-10, EN 1090-1:2009+A1:2011 and EN ISO 3834-2. Wasco encourages anonymous customer feedback and monitors the results regularly. Maintaining close customer engagement during various project stages helps us understand and achieve their expectations. Our Digital Transformation Journey The pandemic accelerated the adoption of digital technologies by several years. Wasco embraced new strategies and practices to remain competitive. Digitalisation is no longer a “good-to-have” function but a core competency for Wasco to survive and thrive. Wasco delivered various workshops and discussions virtually and physically to raise awareness of digitalisation at management and operation levels. We delved deeply into the smart manufacturing context by embarking on an Industry 4.0 journey by understanding its generic definition, aligning it with business priorities and understanding the different levels of digital maturity before directly entering the project implementation phases. We are excited to begin this digital transformation journey. Wasco nurtures its in-house IT capabilities by investing heavily in its ERP system for several years. Developing different business applications in data reporting and process automation has supported our business divisions. However, Wasco has not fully utilised its massive cumulated data in driving strategic business capabilities. In the present era, navigating the uncertain future of energy transition, we require a new wave of digital transformation to equip our employees with the necessary skillsets, tools and platforms to embrace such dynamic changes. Our commitment to this goal led to the birth of this Digitalisation pillar. While digital technologies are the enablers for the next wave of transformation, Digitalisation extends beyond the technology component; data-driven initiatives change how we think, work and collaborate. Digitalisation value is unlocked when employees are empowered with digital and data, shifting their focus to a more people-centric model by providing higher-value and sustainable solutions to customers and partners. Empowering stakeholders to do more with less can only be achieved by allowing employees and customers to work together with digital technologies in the same ecosystem. We have started the data and AI journey by converging digitalisation with safety, sustainability and other strategic pillars, strengthening their potential. Recently, we embarked on a programme to empower HSE personnel with a well-designed digital platform. This platform covers people, processes, and technology to address safety concerns raised in our plants and yards promptly. Technologically, we consider migrating to a greener Cloud data centre to support our ESG agenda. SUSTAINABILITY STATEMENT
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