Customer Care Line 03-7663 6888 Customer Care Email customercare@tropicanacorp.com.my Social Media Facebook, Instagram, Project Micro-sites On-site Customer Representatives VP team members Tropicana T360 App Available for download on iOS and Android SERVICE EXCELLENCE To understand the needs of our key stakeholders, Tropicana recognises the importance of conducive engagement measures that allow us to constructively communicate with our customers. Such as the practice in the previous years, we conducted customer satisfaction surveys on property purchasers who were willing to provide their input. Through their feedback, we can e ectively gauge the expectations and concerns of our customers while also understanding shifting consumer trends that would help the Group position itself as a customer-centric organisation. ENGAGE WITH US The Group’s Customer Care Unit (“CCU”) and VP teams function as a direct line of communication to our customers to gain their feedback or concerns regarding any of the Group’s products and services. To create a seamless end-to-end property ownership experience, our team of professionals helms a variety of communication platforms, both online and o ine, for greater e ciency and enhanced capabilities to provide value-added solutions to our customers. PRIORITISING CUSTOMER NEEDS Concerning complaints resolution, purchasers are closely guided by our professional CCU and VP team upon the lodging of a complaint, online or manually, and are kept abreast of any rectification works on their properties. We put high priority on ensuring service readiness to address the needs of our customers throughout their homeownership journey with Tropicana. Environmental & Community Development Concept Workmanship Quality Material Quality Design Quality 114 ANNUAL REPORT 2023
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