MAINTAINING QUALITY TEAM PERFORMANCE To ensure that our quality assurance practices stay up-to-date with changing industry trends and requirements, our QA team has provided relevant training programmes for both the project and project support teams. We have utilised both internal and external learning resources to refine our training programmes throughout FY2023, incorporating essential information that enhances service delivery and improves the e ciency of our product quality assessments. Training Programme Programme Objectives Internal Quality Awareness Workshop • To understand the common issues and instil best quality practices • To discuss and understand Customer’s quality expectations collected from Quality Survey Analysis by Marketing & Sales ISO Awareness Training (Project Team) • To create awareness of SOP and process interaction towards meeting internal and external customer expectation Mock-Up Unit Inspection Briefing • To ensure all Department-PIC aware of the SOP and know their scope during the mock-up unit inspection Continual Improvement Briefing • To instil the culture of Continual Improvement (CI) in achieving process e ciency and eliminating wastages/defects in meeting stakeholder’s expectation External QLASSIC Awareness Course • Understand the QLASSIC assessment system • Learn to implement QLASSIC quality standards • Learn QLASSIC assessment tools and methods • Learn how to achieve a high QLASSIC score 113 TROPICANA SUSTAINABILITY STATEMENT
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