Contractor Management Essentially, the properties we develop serve to achieve a larger goal which is to bring communities together by Redefining the Art of Living in sustainable townships that also emphasises environmental conscientiousness. While each project may differ in features and configuration, the construction phase operates as a uniform system that demands multi-stakeholder management and sound governance. Our operations are not without challenges that could potentially lead to delays in product delivery. However, Tropicana remains firm in its stance to create quality homes, equipped with innovative facilities and developed at strategic locations. To ensure efficiency and compliance with regulatory requirements throughout our construction phase, we are supported by our capable project team, QA team and VP team at each project site. Further, the consultants and contractors we engage with are rigorously assessed for their experiences, resources and ability to meet delivery expectations. To maintain our track record as a reputable developer, our contractors are regularly evaluated for their performance and compliance with national and local laws. The framework below describes our general contractor management practices which applies to our on-going projects. The management approach may be adjusted to the requirements of each project as deemed necessary by our project team. Engagement Method Management Approach Details Project Progress • Meeting at project site between Project team and Contractor • Daily monitoring of work progress at the project site • Project progress meeting • Discuss overall construction progress and highlight any challenges • Delays in work progress • Conducted with the contractor and consultant to closely coordinate mitigation plan to reduce any delays Contractor Performance • Grading system to benchmark performance • Identify strengths and weaknesses of contractor performance to ensure work quality and timeline are aligned with the Group’s expectations Regulatory Compliance • Site monitoring by the project team • Contractors are required to adhere to national and local laws, environmental acts and regulations outlined by CIDB as stated in their contract • Review of contractor’s fortnightly safety report • Ensure all safety measures are adhered to and comply with DOSH requirement Construction Quality • Progressive quality assessment • Building quality inspection • Requirement to meet QLASSIC score of 85% • Assessment by the QA team to gauge the workmanship performance of the main contractor • Close monitoring by the project team to ensure contractors adhere to the method statement and construct according to the latest approved drawings and specifications • Contract specification Post Construction Monitoring • Pre-Delivery Inspection • Before vacant possession to the purchasers, consultants evaluate the final product for quality assurance and defects management • Product delivery and defects rectification • VP team will engage with purchasers during property handover and manage any defects or enquiry Daily Quarterly Frequency of Engagement Weekly As and when required Fortnightly Post Construction Monthly 94 ANNUAL REPORT 2022
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