Customer Feedback on Tropicana as a Brand in FY2021 Tropicana Aman Tropicana Gardens Tropicana Metropark Tropicana Heights (Kajang) Tropicana Cheras Tropicana Residences Would you recommend our properties to your friends/relatives? (% of “Yes” responses) 91.3 80.5 71.3 88.0 100 83 Will you buy another TCB property? (% of “Yes” responses) 83.8 93.5 88.5 92.7 100 79 How would you rate TCB against other brands? (Rating 1-5) 3.9 4.1 4.4 4.3 4.2 4.1 In FY2022, we successfully distributed 1,870 customer satisfaction surveys (“CSS”) across our projects in the Central Region of Malaysia. With an average response rate of 80% across 5 projects, we take each feedback seriously and apply necessary considerations for future projects we seek to develop. Customer Satisfaction Surveys & Complaints in FY2022 Name of Development Total CSS Distributed Response Rate (%) Total Complaints Received Complaints Resolved (%) Tropicana Aman (Cheria) 272 77 42 98 Tropicana Aman (Dalia) 207 83 38 95 Tropicana Aman (Aman 1) 746 82 532 98 Tropicana Heights (Lakefield) 64 86 49 100 Tropicana Metropark (Paisey) 581 87 793 95 74% 21% 5% Complaint Category Breakdown Property Management Individual Unit Technical Enquiries Customer Feedback on Tropicana as a Brand in FY2022 Tropicana Aman (Cheria) Tropicana Aman (Dalia) Tropicana Aman (Aman 1) Tropicana Heights (Lakefield) Tropicana Metropark (Paisley) Would you recommend our properties to your friends/relatives? (Number of “Yes”) 95% 95% 96% 97% 94% Will you buy another TCB property? (% of “Yes” responses) 87% 92% 93% 95% 87% How would your rate TCB against other brands? (Rating 1-5) 4 4 4 4.5 4.2 84 ANNUAL REPORT 2022
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