Maintaining Quality Team Performance To remain abreast of evolving trends and requirements related to quality assurance, our QA team was provided with relevant training programmes – via internal and external learning resources. Throughout FY2022, we refined our training programmes to include essential information that would enhance service delivery and efficient assessment of product quality. Training Programme Programme Objectives No. of Attendees Internal Continual Improvement SOP Briefing • To ensure effective communication and coordination by means of periodic joint site-walk among internal departments involved throughout the project lifecycle; • Timely identification of any default due to quality or practicality on actual product for improvement; and • To establish preventive measures and lessons learnt that can be shared for other ongoing or future projects. 55 Briefing on Performance Risk Register • Understand the concept of risk management; • Identify, evaluate and react to risks, opportunities and threats; and • Understand risk action and treatment. 30 Refundable Deposit SOP and System Briefing • Monitoring – Systematically monitor the progress of refundable deposit • Responsible – Assign and delegate roles and responsibilities to respective departments to update the information within their departmental scope of work • Traceability – Ease the process of deposit traceability throughout the entire project cycle 30 External Root Cause Analysis Training • To understand the importance of performing Root Cause Analysis; • Identify the root cause of a problem using a structured problem-solving process; and • Understand the application of basic quality tools in the problem-solving process 35 QLASSIC Awards In our pursuit to deliver quality assurance to our customers, we benchmark our products against the QLASSIC – a certification system established by the Construction Industry Development Board (“CIDB”). Based on three key quality criteria, our QA team conducts an assessment based on the QLASSIC guidelines before engaging with CIDB regulators for formal QLASSIC scoring and certification. The table below presents Tropicana’s QLASSIC scores for projects that were assessed and certified in FY2022. QLASSIC INSPECTION CRITERIA QLASSIC FY2021 RESULTS Name of Project Project Type Date of Assessment QLASSIC Score Tropicana Metropark (Paisley) High-Rise, Residential February 2021 75% Tropicana Aman (Aman 1) Landed, Residential May 2021 84% Tropicana Aman (Recreational Hub) Landed, Facilities April 2021 82% Tropicana Heights (Lakefield) Landed, Residential September 2021 81% Tropicana Ayera (Ayera Phase 2) Landed, Residential October 2021 79% Tropicana Aman (Dalia) Landed, Residential April 2021 80% QLASSIC FY2022 RESULTS Name of Project Project Type Date of Assessment QLASSIC Score Tropicana Aman (Triana) Landed, Commercial April 2022 78% Architectural Works Basic Building Fittings Basic Mechanical and Electrical Fittings 82 ANNUAL REPORT 2022
RkJQdWJsaXNoZXIy NDgzMzc=