Tropicana Group champions the development of our workforce by encouraging a culture of continuous learning and fair practices. To create a thriving workplace, our focus is set on preserving the health and safety of our stakeholders at all times, especially throughout the course of this pandemic, across all our operating areas. We also remain dedicated to realising our aspirations to deliver quality products and provide exemplary services to our customers. To this effect, key measures were undertaken to monitor customer satisfaction and gain valuable feedback on evolving consumer demands on properties in which they wish to own or invest in. The Group also extended generous assistance to local communities in FY2022 via our charity channel – Tropicana Foundation. Donations and other contributions were allocated based on our commitment to improve education and healthcare in Malaysia. Material Sustainability Matter Importance to Tropicana Management Approach Bursa Malaysia Common (C) & Sector-Specific (S) Indicators Applicable UNSDGs Relevant GRI Standards Products & Services Responsibility (Social) To continuously improve the quality of our deliverables and enhance services that exceed the expectations of our customers Create quality deliverables to enhance brand reputation as well as benefit homeowners and the surrounding community • C8(a) Number of substantiated complaints concerning breaches of customer privacy and losses of customer data • GRI 2: General Disclosures 2021 • GRI 416: Customer Health and Safety 2016 • GRI 417: Marketing and Labelling 2016 • GRI 418: Customer Privacy 2016 Employee Management To develop a healthy and productive workforce that represents the Group in an exemplary manner while achieving job satisfaction Encourage a harmonious and fair working environment for employees to create value within our workforce • C3(a) Percentage of employees by gender and age group, for each employee category • C3(b) Percentage of directors by gender and age group • C6(b) Percentage of employees that are contractors or temporary staff • C6(c) Total number of employee turnover by employee category • C6(d) Number of substantiated complaints concerning human rights violations • GRI 2: General Disclosures 2021 • GRI 202: Market Presence 2016 • GRI 401: Employment 2016 • GRI 402: Labour/ Management Relations 2016 • GRI 405: Diversity and Equal Opportunity 2016 • GRI 406: Non-discrimination 2016 • GRI 407: Freedom of Association and Collective Bargaining 2016 • GRI 408: Child Labour 2016 • GRI 409: Forced or Compulsory Labour 2016 SOCIAL RESPONSIBILITY 78 ANNUAL REPORT 2022
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