Stepping into the new decade, we reflect on our presence in the real estate industry for over 40 years with pride and gratitude. Through the years, we consistently demonstrated resiliency, adaptability, and quality in our products and services, as well as uphold our responsibilities towards society and the environment. Year on year, we strive to continue our Quality Assurance drive that has always been Tropicana’s core focus and a key component in achieving customer satisfaction. Tropicana’s Quality Management System (“QMS”) is a strong foundation of well-developed processes. It is a system of processes that demonstrate the best practices, prevention measures, performances, management involvement, and customer satisfaction. Tropicana’s quality management approach is based on four key principles: • Review the effectiveness of the Quality Management System and strive to meet customers’ expectations; • Comply with statutory, regulatory and MS ISO 9001 regulations and seek continuous improvement in Tropicana’s Quality Management System such as adoption of Quality Assessment for Building Construction Works (“QLASSIC”) across projects, based on the Construction Industry Standards CIS: 7 2014; and assessment by the Construction Industry Development Board (“CIDB”) • Enhance the skills and knowledge of Tropicana staff through continuous coaching and training; and • Ensure a safe, healthy and conducive work environment at all times. Independent Quality Assessment To meet the expectation entrusted to Tropicana as a brand that delivers quality property development, we implement control systems that include thorough assessments to maintain compliance with the Quality Assessment System in Construction (“QLASSIC”) as outlined by the Construction Industry Development Board (“CIDB”). QUALITY COMMITMENT In FY2020 to FY2022, we are proud to disclose our success in achieving QLASSIC certification for five developments with a score of 75% and above. In this regard, we adopt a continuous improvement approach to enhance our product quality and services based on customer expectations, market trends, and industry regulations. The table below highlights projects that were independently assessed by the CIDB: Name of Project Project Type Date of Assessment QLASSIC Score Tropicana Danga Cove (Ayera Residences Phase 1) Landed, Residential October 2020 90% Tropicana Metropark (Paisley Serviced Residences) High Rise, Residential February 2021 75% Tropicana Aman (Aman 1) High Rise, Residential May 2021 84% Tropicana Aman (Dalia Residences) Landed, Residential April 2021 80% Tropicana Heights (Lakefield Residences) Landed, Residential September 2021 81% Tropicana Danga Cove (Ayera Residences Phase 2) Landed, Residential October 2021 79% Tropicana Aman (Triana) Landed, Commercial April 2022 78% Quality Criteria Inspected to Achieve QLASSIC Certification Architectural Works Basic Building Fittings Basic Mechanical and Electrical Fittings All projects scored above 75% 36 ANNUAL REPORT 2022
RkJQdWJsaXNoZXIy NDgzMzc=