Integrated Annual Report 2023 2 3 4 5 6 7 8 9 1 77 BUSINESS REVIEW Initiative Outcome Healthcare and Commercial Business Expansion Renewed 51 contracts and won six new ones in Healthcare Business. Renewed 22 contracts and won five Commercial Business contracts. IFM/FES Venture Successfully entered the IFM/Facility Engineering Services (“FES”) sector with a new contract, marking a strategic expansion in service offerings. Renewals and New Contracts Successfully renewed eight contracts and won nine new ones in healthcare and hospitality. UETrack™ Product Enhancements Reinforced capabilities through partnerships with four technology companies: • Taitung System Technologies • Digile • SustainEdge • Evercomm Automation Solutions Integrated six new cleaning robots in hospitals, significantly improving efficiency and service standards in healthcare cleaning. SINGAPORE TAIWAN Alignment to EoTF2025 Pillar Key Certifications/Awards In 2023, the Healthcare Support division achieved significant milestones across Malaysia, Singapore and Taiwan. These accomplishments highlight the company’s commitment to excellence, sustainability and ethical practices in the healthcare sector. • Successfully attained the re-certifications for ISO 9001:2015 (Quality Management Systems), ISO 13485:2016 (Medical Devices - Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), and ISO 45001:2018 (Occupational Health and Safety Management Systems) • Successfully implemented and achieved 41st MSOSH Awards - OSH Gold Class 2 for Hospital Sultan Abdul Halim, Hospital Bukit Mertajam and Hospital Batu Gajah, and SoHELP Award for Hospital Sultanah Bahiyah • Successfully led the design, implementation and achievement of the Green Building Certification and Sustainability Award for Ministry of Health in 2023: • Leadership in Energy and Environmental Design (“LEED”) for two hospitals: - LEED Platinum for Hospital Kepala Batas, Pulau Pinang - LEED Gold for Hospital Raja Permaisuri Bainun, Ipoh, Perak • Malaysian Carbon Reduction and Environmental Sustainability Tool (“MyCREST”) for three hospitals: - MyCREST 4-star rating for Hospital Seberang Jaya - MyCREST 3-star rating for Hospital Tapah and Hospital Kulim • National Energy Award 2023 - Hospital Sultanah Maliha - Merit in the Category 2: Energy-Efficient Buildings (Retrofitted Buildings) • Malaysia Book of Records Award for the “Fastest Construction of the Field Hybrid Intensive Care Unit (“FHyICU”) Building During Covid-19 Pandemic”. The FHyICU is a modular ICU unit equipped with its own self-sustaining power, oxygen, and water supply and was built at 14 selected government hospitals in Malaysia. • The BrandLaureate Sustainable Business & Brands Inspirational Achievement Awards 2022 – 2023 in the category of Healthcare – Hospital Support Solutions Malaysia Certifications: Awards:
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