Section 5 UEM Edgenta Berhad STRATEGIC BUSINESS 76 Our Initiatives and Outcomes BUSINESS REVIEW Initiative Outcome Healthcare Support Services (“HSS”) Concession Top quartile Company Performance Assessment (“CPA”) and Customer Feedback Survey (“CFS”) results in 2023. Major Healthcare Contract Win Strengthened market leadership in healthcare portering through the acquisition of the Woodlands Health Campus contract, significantly enhancing service coverage. Expansion into Hospitality Successfully diversified into the hospitality sector, introduced new service such as offerings and broadened market reach. Integrated Facilities Management Contracts Gained high-profile contracts including INSEAD and expanded the Integrated Facilities Management (“IFM”) business with four new integrated contracts. Commercial Housekeeping Contracts Expanded the commercial housekeeping business with the acquisition of eight new contracts, enhancing service diversity and reach. Kitchen Stewarding Contracts Developed a business niche in kitchen stewarding with three new contracts. Kamunting Incinerator Plant Initiated essential improvement and upgrading works to maximize its perfomance capacity through business opportunities in the private healthcare waste management. Concession Revolution Advanced through comprehensive stakeholder discussions and strategic planning, setting a strong foundation for business beyond the current concession. Focusing on providing best-in-class integrated facilities management services and the ESG elements comparable to global standards aligned with Ministry of Health (“MOH”)’s aspirations. Robotisation in Hospitals Enhanced cleaning services performance using AI and robotics cleaning in these hospitals: • Hospital Raja Permaisuri Bainun, Ipoh, Perak • Hospital Sultanah Bahiyah, Alor Setar, Kedah • Hospital Pulau Pinang, Pulau Pinang Implementation of robotic floor scrubber to optimise labour usage, improve cleaning operations efficiency, and reduce the environmental impact by using less water and energy. Deployment of an electric waste bin tugger to enhance porter safety and efficiency by reducing manual handling and minimising risks associated with moving heavy bins and loads, especially in challenging weather conditions. This implementation improves productivity through increased workflow efficiency and staff morale. MALAYSIA SINGAPORE Alignment to EoTF2025 Pillar
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