Section 4 UEM Edgenta Berhad HOW WE CREATE VALUE 54 • Matters related to project management, service quality, manpower, business and operations risk, and areas of improvement in service delivery • Compliance with safety requirements in operation sites • Assessment of existing equipment and discussion on technological barriers such as high implementation costs • Quality of professional development programmes and new knowledge on market interventions • Integration of sustainability and circular economy in business operations • Assessment of existing equipment, improvement works study and technological advancement proposals to achieve desired performance Regular ad-hoc meetings • As needed Client Satisfactory Survey • Every six months Stakeholder Engagement Survey • As Needed Onsite inspections • As needed • As scheduled by HSSE for senior management visits Industry Thought Leadership Programme as speaker/ representative • As needed Industry conferences and exhibitions • As needed Printed and digital marketing materials • As needed • Implementing a tracking mechanism to monitor progress and ensuring timely completion of projects while exploring automation solutions for tasks • Organising workshops with partners to develop collaboration opportunities • Organising knowledge sharing sessions and participate in conferences to stay abreast of technological advancements • Conducting annual satisfaction surveys for our clients • Regular HSSE inspections at various facilities to identify potential health and safety risks and assist in improving the workplace • Contingency planning to mitigate business risks impacting service delivery • Transforming services through innovation, automation and technological advancement • Improving Integrated Facilities Management service delivery including enhanced job scheduling and broader monitoring capabilities, through the deployment of Asseto in operating sites Our Response Client and Partners Engagement Platforms and Frequency Key Topics and Concerns Raised by Stakeholders STAKEHOLDER ENGAGEMENT
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