Section 4 UEM Edgenta Berhad HOW WE CREATE VALUE 48 OUR OPERATING ENVIRONMENT AND MARKET TRENDS UNITED ARAB EMIRATES KINGDOM OF SAUDI ARABIA Trends • Increase in client expectations to fulfil contractual obligations • Inflation in materials, transportation, communications and regulatory services • Competitive market Response • We maintain strong client relationships to foster trust and loyalty as well as to secure repeat business and earn positive recommendations • Secured various strategic and operating partnerships to: - Deepen our growth-enabling capabilities such as in tech and our Internet of Things (“IoT”) platform partners, Disrupt-X and ZainTech, to collaborate on smart city opportunities - Integration in value chain – KAIZEN Group acquisition presents synergistic opportunities to integrate with UEM Edgenta’s existing presence in the United Arab Emirates (“UAE”) facility management segment through Operon Middle East • Broadened our presence in Abu Dhabi with new contracts and diversified clientele and market beyond Dubai Trends • Saudi Vision 2030 continues to drive the growth of new sectors, companies and jobs • Increasing demand for residential community and hospitality segment • Healthcare services is driving the new growth Response • Market Expansion: - Set up foundations for residential community and hospitality market segments and exploring opportunities in healthcare support services market - Service Portfolio Expansion: New service offerings that align with market trends and customer demands such as IoT, robotics and energy management in providing comprehensive facility solutions • Develop Robust Short, Medium and Long terms Pipelines by actively seeking out and engaging with potential and existing clients leveraging on our expertise to position ourselves as the trusted service provider • Technology innovation partnerships: Collaborated with technology companies to leverage innovative solutions that enhance facility management processes, improve operational efficiency and provide competitive edge Operon Middle East, our subsidiary in Dubai, specialises in end-to-end facility management solutions. We focus on commercial and residential real-estate as well as hospitality assets like golf courses and equestrian facilities. In the Kingdom of Saudi Arabia (“KSA”), we operate through Edgenta Arabia Limited (“EAL”), a fully-owned subsidiary in Riyadh and MEEM for Facilities Management Company, part of UEM Edgenta’s international business division. We are committed to delivering both technology and sustainability-driven solutions, whilst also offering traditional IFM services.
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