Integrated Annual Report 2023 2 3 4 5 6 7 8 9 1 119 SUSTAINABLE ECONOMIC GROWTH ADDRESSING TECH CHALLENGES In the past year, we have navigated various challenges in our quest for technological advancement and innovation. Through strategic interventions and adaptive solutions, we demonstrated resilience and a proactive approach to overcoming these hurdles. Cybersecurity Threats Rapid Technological Evolution Escalating Tech Costs UEM Edgenta implemented comprehensive cybersecurity measures, fostering a securityaware culture through awareness programmes, continuous training, and collaborative partnerships. These efforts aimed to safeguard digital assets and establish a robust security posture. The company addressed the swift pace of tech evolution by forming specialised task forces, engaging in ongoing training and certifications, and forging strategic partnerships. This approach helped in adapting to new technologies and maintaining a competitive edge. Facing the need for increased investment in cutting-edge technology, UEM Edgenta employed cost-benefit analyses, efficient resource allocation, and vendor negotiations to optimise investments, ensuring that technology expenditures drive value and support sustainable growth. AWARENESS CAMPAIGNS EDGENTA APPS We safeguard our digital assets by having continuous training and awareness sessions, including the development of incident response protocols. Edgenta NXT created awareness for the need for ESG initiatives through a one-hour webinar titled “Getting to Net Zero” on 30th March 2023 and at the PIKOM CIO Conference on 18th May 2023 for both internal and external audiences. Edgenta NXT also introduced emission tracking tools both to the UEM Edgenta group and as a product for commercialisation which enabled automated emission calculations and insightful dashboards in Scope 1, 2 and 3 emissions. Knowledge sharing through awareness training and workshops. Most programme lead by Department Head and an expert from various subjects (Mechanical& Electrical, Geological, Highway, Project Management, QHSE and Finance). CSP Business Monthly Report App Our centralised reporting dashboard offers visual representations and realtime updates for all business units to manage their business funnels effectively. This application enhances efficiency in reporting and meetings when compared to traditional methods. e-Declaration Application Enable Edgenta Stars to declare conflict of interest which is crucial for compliance tracking e-PR Forms App Enables digitalisation and optimisation of the purchase request business process HSSE Portal Enables HSSE team to perform HSSE Performance Review, HSSE Capability Assessment, HSSE Consequence Management and manage Permit to Work Edgenta Travel Centralised Edgenta travel platform for booking process of hotel, flight and vehicle in which facilitate the user with digitalise booking system and for admin to handle the booking request. In 2023, we created 10 custom-developed apps to streamline business processes and 12 low-code, no-code apps for business operations. Edgenta Tech Marketplace was internally developed by DTI in 2023 to serve as a unified platform for Edgenta Stars, allowing them to browse through all available dashboards, applications, and IT services. Its purpose is to simplify the request and access process. Business License Management System ("BLMS") The BLMS has streamlined the registration process for 260 licenses to date, spanning both local and international business entities. Key features include effortless registration of new licences and automated reminders for renewals. Furthermore, licences can be conveniently accessed and viewed via mobile phones.
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