UEM EDGENTA BERHAD ANNUAL REPORT 2021 1 2 3 4 5 6 7 MANAGEMENT DISCUSSION & ANALYSIS 65 64 BUSINESS REVIEW BUSINESS REVIEW KEY ACHIEVEMENTS FINANCIAL PERFORMANCE • Focused on cost optimisation, including shifting to in-house works, enhancing staff efficiencies, revising contracting strategies and prioritising expenses • Continue to embark on technology-based solutions such as autonomous equipment and robotics to increase productivity • Formed partnerships with service providers and tied up with ever-ready small and medium-sized enterprises with the right capabilities • Strengthen business and product offerings by embarking into opportunities beyond non-clinical and existing services • Undertook collaborative research & development with established institutions to expedite technology-based solutions development and deployment • Focused on performance-based model delivery, providing digital and technical solutions • Offering of UETrackTM 360 to multiple support services features in a single application for enhanced services delivery and client engagement • Upskill employees’ competency and skillset to create a highly productive, efficient and diversified workforce MITIGATING ACTIONS Escalating Cost of Operations Expansion and Growth – Solutions and Skills Readiness Fast-Changing & Uncertain Market Environment Manpower Challenges Change in Regulations KEY CHALLENGES REVENUE (RM mil) PBT (RM mil) 2021 571.5 2020 485.8 2021 18.3 2020 1.9 REVENUE (RM mil) PBT (RM mil) 2021 945.2 2020 825.1 2021 75.0 2020 95.4 CONCESSION COMMERCIAL OUTLOOK • Expand our footprint in the international market and continue to rationalise and optimise costs to maintain competitiveness • Explore and exploit the focus on healthcare support services, clinical services and digital healthcare towards Healthcare of the Future • Embarking on a journey towards a more sustainable business framework to carry out initiatives guided by ESG principles ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 for Management and Provision of Hospital Support Services, Incineration Plant Operation and Laundry Plant Operation by SGS United Kingdom Ltd ISO 13485: 2016 Quality Management System for Medical Devices by SIRIM QAS International Clean Mark Gold Accreditation (Singapore) ISO 41001:2018 Facility Management Certification from Socotec (Singapore) Better Workplace Mark (Singapore) Enabling Mark - Silver (Singapore) ASEAN Energy Award and National Energy Award Hospital Yan, Kedah MSOSH Gold Class II Award Hospital Sg Siput, Perak, and Hospital Kuala Nerang, Kedah Energy Management Gold Standard 3-Star for 30 Hospitals in Perak, Kedah, Perlis and Penang 2-Star for two hospitals in Penang and Kedah
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