UEM EDGENTA BERHAD ANNUAL REPORT 2021 1 2 3 4 5 6 7 MANAGEMENT DISCUSSION & ANALYSIS 47 46 STAKEHOLDER ENGAGEMENT STAKEHOLDER ENGAGEMENT UEM Edgenta has a broad range of stakeholders whom we impact and, who in turn, impact us. They include clients and partners; the Government and regulators; industry and business associates; shareholders and investors; supply chain partners; media and community; and our Board of Directors and employees. The Group strives to actively and regularly engage with stakeholders. We invest in maintaining an open and transparent dialogue with them to gain insights into their expectations of ESG aspects related to our business. This helps us set our business priorities, whilst responding to their needs more effectively, and ultimately, enables us to deliver long-term value to all stakeholders. Key Stakeholder: Board of Directors and Employees Method of Engagement Key topics and concerns raised by stakeholders Our Response Quarterly Board and Board Committee meetings Board Strategy meetings and retreats Regular interaction with line manager during meeting Regular announcement on corporate developments, campaigns and topical updates Employee engagement survey MD/CEO monthly message Employee induction programmes and engagement activities Employee focus group discussions, virtual talks & dialogues Volunteering and CSR programmes • Protecting and preserving core business to remain relevant and self sustaining, pursuing focused growth, balancing priorities in delivering value • Regular updates on dynamic changes in our operating markets and businesses and management approach to mitigate the risks • Effective and transparent in communication across the Group • Priority for vaccination of frontliners • Financial and mental support for employees’ well-being • Enhance business operation in creating long-term value for various stakeholders post-pandemic recovery in three areas: 1) Identify operating model of existing core business that will withstand the test of time 2) Restructure delivery model to enhance agility and resilience 3) Reinvest into focused growth themes that improve earnings profile • Accelerated frontliners vaccination by purchasing vaccines • Provided subsidy on internet bill, provide flexibility to work from home and staggered working hours during the COVID-19 pandemic Key Stakeholder: Clients and Partners Method of Engagement Key topics and concerns raised by stakeholders Our Response Regular ad-hoc meetings Client satisfaction survey Visit to corporate office/region office/ projects Industry Thought Leadership Programme as speaker/representative Industry conferences & exhibitions Printed marketing materials, digital, social media • The quality of service delivery • Fatalities, injuries and HSE compliance on work and construction sites • Operating in an endemic environment • Active anticipation of project risk and challenges • Transforming products and services in-line with technological advancement • Incorporation of HSE system and control from conception of the project • Establishing Safety Guidelines for safe working environment • Improving forward planning system and highlighting the project risks and challenges Key Stakeholder: Government and Regulators, Industry and Business Associates Method of Engagement Key topics and concerns raised by stakeholders Our Response Active membership in industry associations and Government bodies Scheduled/ad-hoc meetings Printed marketing material, digital & social media Annual Report • Construction sector economic recovery through initiation of mega projects in West Malaysia • Renewable energy sector development • Facility Management (“FM”) best practices • Better governance to reduce noncompetitive practices in bidding for projects • Demonstrate commitment to sustainability capacity building networks • Constantly communicating with stakeholders to express our interest in mega projects • Continuous engagement with potential clients for renewable energy solutions • Promotion of quality FM services to reduce organisation asset amortisation and depreciation • Continuous engagement with regulators to understand license requirements • Optimisation of business structure to improve governance • Acceptance of UEM Edgenta’s MD/CEO to the CEO Action Network (“CAN”) as one of the 54 members of CAN pledging our support to the Capacity Building and Diversity, Equity and Inclusivity workstreams Key Stakeholder: Shareholders and Investors Method of Engagement Key topics and concerns raised by stakeholders Our Response Annual General Meeting Annual Report Bursa Announcements Quarterly Results Briefing 1-on-1 Investor Engagement Retail Investor Presentation Investor Conferences • Prospects & strategies of the Company • Dividend payout • Migration towards better disclosure of ESG risks and impact • Impact of COVID-19 and postpandemic recovery • Group overall performance • Group future plans and strategy execution • Regular transparent updates on Company’s strategy, COVID-19 impact and financial performance • Undertook materiality assessment to identify sustainability matters • Healthy balance sheet, disciplined capital deployment and resilient earnings from long-term orderbook Key Stakeholder: Supply Chain Partners Method of Engagement Key topics and concerns raised by stakeholders Our Response Vendor Training Project Perintis Council Meeting • Effective supply chain management • Transparent procurement procedures • Conduct training and provide Oracle system support • Contractor HSSE development programme through Projek Perintis initiative • Commit to Corruption-Free Pledge with The Malaysian AntiCorruption Commission (“MACC”) to enhance anti-corruption in business practice Key Stakeholder: Media Method of Engagement Key topics and concerns raised by stakeholders Our Response Media briefing on financial results Media Interviews Advertorial placement Informal Engagements • Financial and Business Performance • COVID-19 related issues • Employees’ welfare related issues • Issued 32 media statements, conducted 4 media briefings and 3 media interviews • Provided Financial and Business Performance reporting/releases on growth and resilience against challenging environment • Continuous engagement with stakeholders (Government and public) in ensuring safety and health of our employees and those we serve are safeguarded • Released formal statements to the media to ensure balanced, accurate and neutral reporting of news Key Stakeholder: Community Method of Engagement Key topics and concerns raised by stakeholders Our Response Corporate responsibility activities and programmes Strategic and ad-hoc meetings/ visits to identify opportunities to collaborate on events/projects Print, digital & social media • Quality of living and continued livelihood • Access to quality and affordable healthcare and education • B40 accessibility to job/income opportunities • Mitigation and adaptation in climate change • Wildlife and environment preservation • Donated RM50,000 to Tabung Ikthiar Selangor Bangkit flood relief fund by the Selangor State Government • Distributed food packs and tablets for underprivileged families across three schools in Klang Valley • Distributed 1,000 copies of COVID-19 awareness handbooks to 10 selected primary schools nationwide • Developed a cloud-based Epidemic Management System in the National CPRC for MoH • Converted our UEM Edgenta Learning Centre in Petaling Jaya to a private COVID-19 Assessment & Vaccination Centre and administered over 25,500 vaccine doses • Organised food donation drive with B40 communities at Program Perumahan Rakyat (“PPR”) and Asnaf recipients in Pantai Dalam, Bangsar that were impacted by COVID-19 pandemic • Supported Zoo Negara in maintaining the animals’ annual food supply • Tree adoption at Taman Tugu, Kuala Lumpur to ensure green spaces are sustained LEGEND: Ongoing Monthly Bi-annual Quarterly Annually As needed
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