2020 UEM Edgenta Annual Report

Revenue from Property & Facility Solutions decreased by 22.4% mainly as a result of the completion of township management contracts and projects in Dubai; and progression of Energy Performance Contract projects from the installation to maintenance phase. Together with the provision of impairment for receivables made during the year, PBT also dropped, by 59.2%. FINANCIAL PERFORMANCE ‘20 ‘19 149.2 192.2 REVENUE 12.5 30.6 PBT (RM mil) (RM mil) ‘20 ‘19 • Expanded offerings to include sanitisation and disinfection services • Actively exploring new market opportunities and new technology-enabled services • Constant training of employees to ensure high level of competency and service professionalism • R eduction in Facilities Management works during MCO due to project delays and client reprioritising of spend • D isruption to scheduled work during MCO due to COVID-19 response activities • Inconsistent service quality KEY CHALLENGES & MITIGATING ACTIONS Key Challenges Mitigating Actions KEY ACHIEVEMENTS OUTLOOK AWARDED ISO 14001:2015 ENVIRONMENTAL MANAGEMENT SYSTEMS AND ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS by SIRIM QAS International for Menara UEM and the Malaysian Prime Minister’s Office in Putrajaya. • Continued differentiation of service offerings via technology applications and digital platforms which also improve efficiency and profitability (commercialisation of SmartConnect solutions) • Expand into high-value commercial Integrated Facilities Management contracts including for industrial-based buildings, engineering, procurement, and construction, and technology-based solutioning • Penetrate into growth markets such as GCC nations via existing operating unit in Dubai (Operon Middle East) 83 1 2 3 4 5 6 7 8 ANNUAL REPORT 2020