2020 UEM Edgenta Annual Report

OPERATIONAL EXCELLENCE AND CONTINUOUS IMPROVEMENT IN SERVICE DELIVERY Results Results • Achieved the Gold certification under the ‘LEED v4 – Building Operations and Maintenance: Existing Buildings’ by the USGBC for the Sultanah Maliha Hospital in Langkawi • Successful mobilisation of mega tender contracts in Singapore, despite COVID-19 challenges • Advancing our Sustainability Programme with MoH Malaysia in the areas of Energy Performance, Chiller Retrofit and Solar Photovoltaic features • Awarded the ‘Clean Mark Gold’ Award under the Enhanced Clean Mark Accreditation Scheme from the National Environment Agency of Singapore for the sixth year in a row • Replacement Through Maintenance of biomedical assets such as Magnetic Resonance Imaging, Computed Tomography Scan and Positron Emission Tomography – Computed Tomography Scan equipment at MoH Malaysia hospitals • Collaboration with General Electric for Training Centre Hub • Launched the Facility Managers Development Programme • Provided financial assistance to front line employees for their commitment and dedication during the COVID-19 pandemic • Reduction of natural gas consumption at the Kuala Ketil Laundry Plant in Kedah via machine performance optimisation (9.5% annual cost savings) • Air-cooling of selected wards using solar panel to run the heat pump in the Kepala Batas Hospital in Penang DIGITALISING OUR HEALTHCARE ECOSYSTEM OF SOLUTIONS • I ntroduced UE Track TM 360 to offer multiple support services features in a single app for enhanced services delivery and client engagement • Commercialisation and productisation of Computerised Maintenance and Management System known as UE Track TM 2.0 for the Malaysian market • Collaborated with Meridien to develop the COVID-19 National CPRC module for MoH Malaysia to collect clinical data and produce reports, statistics and analyses for the COVID-19 Admission Sheet, COVID-19 Mortality Review and customised reports, positioning UEM Edgenta as the digital healthcare partner to MoH Malaysia. A cloud-based platform was also introduced to support the National CPRC and BBIS v2 Cloud Framework • Launched QuickMed, a digital healthcare solution that provides clinics and hospitals with COVID-19 protocol management for services from screening, home quarantine and vaccine management using virtual consultations • Developed Wellthily, a health and well- being platform for employees that was launched in March 2021 1 2 3 4 5 6 7 8 ANNUAL REPORT 2020 79