2020 UEM Edgenta Annual Report

HEALTHCARE SUPPORT • Biomedical Engineering Maintenance Services (“BEMS”) • Facilities Engineering Maintenance Services (“FEMS”) • Healthcare Waste Management Services • Linen & Laundry Services • Housekeeping and Cleansing Services • Portering Services • Healthcare Technologies and Technical Service Centre • Sustainability Programme • Digital Healthcare Solutions We provide non-cl inical heal thcare suppor t services and technology solut ions to publ ic and pr ivate heal thcare inst i tut ions in Malays ia, Singapore, Taiwan and India. KEY FOCUS AREAS KEY INITIATIVES & RESULTS EXPANSION OF NICHE SUPPORT SERVICES WHILE EXPLORING NEW GROWTH MARKETS • Introduced the Edgenta COVID-19 Business Solutions, focused on workplace safety & health to provide existing and potential clients with convenient access to the highest-grade solutions available in the market today to combat the coronavirus • Proactively delivered solutions to our clients in response to the pandemic situation and needs, as well as participating in multi- stakeholder efforts such as the setting-up of low-risk quarantine centres • Several initiatives were put in place, in line with exploring new growth markets such as promoting fleet management services to relevant stakeholders, education programmes with Universiti Malaysia Perlis, and a market study on Saudi Arabia • Corporate drive-through & on-site COVID-19 screening services • Signed a Memorandum of Understanding with Universiti Teknologi MARA to collaborate in developing new digital healthcare solutions • Successful expansion of COVID-19 disinfection works in Malaysia and Singapore • Involved in setting up a hybrid ICU, Ultraviolet Germicidal Irradiation sanitisation and isolation room renovations at the Tengku Ampuan Rahimah Hospital in Klang, Selangor Results 78 Management Discussion & Analysis UEM EDGENTA BERHAD B. BUSINESS REVIEW