2020 UEM Edgenta Annual Report

INPUT OUR VALUE CREATION ACTIVITIES FINANCIAL CAPITAL INTELLECTUAL CAPITAL Our proprietary and licensed technologies, software, licences, procedures and protocols lend us a competitive edge Prudent financial management ensures we have sufficient capital for ongoing operations and business growth MANUFACTURED CAPITAL By investing in cutting-edge machinery and equipment, we are able to ensure optimum performance to meet the highest industry standards SOCIAL AND RELATIONSHIP RESOURCE CAPITAL We build strong relationships based on trust with our various stakeholders, integrating their needs into our business as we deliver on our commitments HUMAN CAPITAL We nurture a high-performing, innovative and diverse workforce with the right skills and experience to grow our business and drive our transformation into Edgenta of the Future 2025 ASSET MANAGEMENT HOW WE DRIVE VALUE.... Corporate Governance, Risk Management & Internal Controls and Corporate Integrity & Ethical Business SUPPORTED BY A ROBUST GOVERNANCE FRAMEWORK MATERIAL MATTERS NATURAL CAPITAL We use energy to run our operations and technology systems, water for cleaning and hygiene, as well as paper for documented work For more detailed information, refer to our Key Resources on pages 72 to 73. HEALTHCARE SUPPORT PROPERTY & FACILITY SOLUTIONS 6 FOCUS AREAS Operational Excellence Organisational Excellence Client Solutions Technology & Innovation Stakeholder Management & Communications Health, Safety, Security and Environment Technology-based Operational Excellence Carbon Emissions Waste Management People Development Diversity & Inclusivity Internal Stakeholder Management Health & Safety Community Engagement Ethics & Integrity Vendor Development Thought Leadership & Advancing Industry Market Trends Digitalisation of Everything Seismic Shift to Green Rise of COVID-19 Economy Post-Pandemic Recovery UEM EDGENTA BERHAD 74 Management Discussion & Analysis OUR VALUE CREATION BUSINESS MODEL A. STRATEGIC REVIEW