2020 UEM Edgenta Annual Report

Why We Engage Our supply chain partners operate at the front of our operations, representing our brand and values. We therefore ensure our supply chain partners are equipped with the capabilities to consistently deliver high-quality services, while operating responsibly and effectively at all times. We see our supply chain partners as an extension of the UEM Edgenta family, and are committed to empowering them as we empower our employees. We value their contributions to our business success and seek opportunities to grow together to support our clients’ needs. Value Proposition How We Engage Our supply chain partners are key members of our daily operations activities. • Vendor Development Programme and workshops • Periodic vendor performance reviews • Operational audits and site visits • Small engagement sessions and dialogues • Code of Conduct for Business Partners • Training at Edgenta Academy SUPPLY CHAIN PARTNERS Our Response • Regular virtual sessions with service partners, communicating updates on new protocols and HSSE- related matters to ensure continued compliance and alignment • Rolled out new vendor management systems to ensure the efficiency and transparency of procurement processes • Ensure that all vendors undertake and agree to abide by the business policy to promote ethical business conduct • Compliance with regulatory requirements for all businesses Key Concerns Due to the new challenges arising from the COVID-19 pandemic, suppliers’ main concerns are safety and continuity of contracts in light of disruptions to various economic activities. Ongoing concerns relate to: • Fair and transparent procurement procedures • Anti-corruption • Supply chain management • Fast-changing market and industry Why We Engage Our employees determine our ability to not only meet our immediate targets but also for organisational growth. Moreover, they are our ambassadors, representing the Company and our values to external stakeholders. We seek to attract and retain the best talent by being an employer of choice, providing employees with a stimulating work environment that encourages them to realise their full potential while rewarding performance. Value Proposition How We Engage • Daily one-on-one interactions with line managers • Internal/departmental meetings • Regular announcements on corporate developments, campaigns, and topical updates on safety & health, governance, company branding, policies and processes • Bi-annual employee engagement survey • Monthly MD/CEO messages • Annual management and employees appraisals/performance reviews • Employee induction programmes, focus group discussions, virtual talks & dialogues, volunteer and CSR programmes • Employee engagement activities such as #StayFit Challenge, Work from Home (“WFH”) Daily Challenge, Win and Be Rewarded Campaign, among others • Print, digital & social media EMPLOYEES Our Response • Implemented flexible work arrangements for corporate employees during the MCO • Developed Return-to-Work protocols and SOPs post-MCO • Training and PPEs provided to all employees working at the operations • Provision of salary packages and benefits benchmarked against the industry • Implemented learning requirements of minimum learning hours • Clear expectations on performance with a holistic rewards system • Launched new core values, FIRST, to future-proof our businesses Key Concerns In 2020, key concerns were on security of employment, safety and well-being at work, and remaining updated with work-related matters. Ongoing concerns include: • Competitive remuneration and attractive benefits • Effective talent and welfare management to support career development • Flexible work arrangements to spur positive work-life balance UEM EDGENTA BERHAD 58 Management Discussion & Analysis STAKEHOLDER ENGAGEMENT A. STRATEGIC REVIEW