2020 UEM Edgenta Annual Report

Why We Engage Why We Engage It is important to maintain the trust that our shareholders and investors have in the Company’s strategic management and our ability to deliver on our commitments. This trust is built through regular communication and transparent disclosure to the market. A strong relationship with the Government (ministries, agencies & regulators), industry players and business associates is crucial to create sustainable value for our clients. Partnering with the Government, we align our policies and procedures with national standards, ensuring transparency and the highest standards of operations. We ensure UEM Edgenta is run in a manner that is profitable while adhering to principles of sound ESG management. In this manner, we create sustainable returns and profits that are shared with our shareholders and investors. We partner with the Government by providing cutting-edge solutions to protect critical national assets and ensure they remain effective while contributing towards the achievements of broad socio-economic goals in the countries where we operate. At the same time, we comply with all relevant regulations, hence promoting vibrant ecosystems in the industries that we are in. Value Proposition Value Proposition Key Concerns Key Concerns Our Response Our Response How We Engage • One-on-one meetings at investors’ request • Strategic scheduled and ad-hoc engagements throughout the year • Bi-annual analyst & media briefings • Annual & Extraordinary General Meetings • Joint media & public relations initiatives • Print, digital & social media • Annual Reports • Sponsorships & donations How We Engage • Scheduled/ad-hoc meetings • Visits to Menara UEM • Print, digital & social media • Annual Reports • Regulatory audits and inspections • Code of Conduct • Active membership in industry associations and Government bodies With the economic slowdown, investors are concerned about sustaining the companies they invested in and the return of value from these investments. Ongoing concerns include: • Transparent financial disclosure & clear articulation of strategy • Disciplined capital allocation aligning with strategic objectives • Robust business & resilient balance sheet • Mitigations towards ESG risks and impact The overriding concern for the Government in 2020 has been to manage the pandemic while supporting economic activities. Other concerns include: • Capability and capacity building of national workforce to enhance national income • Increase digital competencies and adoption of technologies to remain competitive globally • Provision of world-class transport and infrastructure for ease and safety of mobility • Provision of world-class healthcare support services • Detailed and transparent updates through integrated online and offline engagements • Continuous improvement on Annual Report content and delivery through accurate reporting of the Company’s performance and activities • Continuous adoption of new communications tools and best practices for external engagements • Healthy balance sheet through comprehensive capital allocation on each business segment • Donated ventilators and patient monitoring systems to MoH Malaysia • Developed digital healthcare solutions such as the Epidemic Management System for the National CPRC to efficiently manage and monitor data from hospitals and quarantine centres nationwide • Deployed manpower, services and engineering expertise to set up quarantine centres and a hybrid ICU facility • Ensured front line essential services remain uninterrupted during the pandemic • Aligned with various industry and national protocols relating to movement restrictions in the countries we operate SHAREHOLDERS & INVESTORS GOVERNMENT & REGULATORS, INDUSTRY & BUSINESS ASSOCIATES ANNUAL REPORT 2020 57 1 2 3 4 5 6 7 8