2020 UEM Edgenta Annual Report

We have a broad range of stakeholders who we impact and, who in turn, impact us. Given this interdependence, we take our stakeholders expectations into consideration when developing strategies and decision-making. Trust is key to maintaining healthy stakeholder relations, hence we invest in maintaining an open and transparent dialogue. Ultimately, we seek to create value for all our stakeholders by understanding their needs and creating clarity on our business. CLIENTS & PARTNERS Why We Engage We engage with our clients in order to fully understand their operations and needs. We believe in customising our solutions for optimal effectiveness, and will visit their sites, talk to their people and discuss their needs in order to provide the right solutions. Subsequent engagement is necessary to provide ongoing technical support. For clients, we offer cutting-edge technologies that help enhance their operations via added efficiencies and reduced costs. Our partners receive our fullest support in all collaborations, in which we are committed to maintaining the highest level of integrity. Value Proposition Our Response How We Engage Proactive engagements across multiple touchpoints. • Regular & ad-hoc meetings • Bi-annual client satisfaction surveys • Visits to corporate office/operational sites • Industry conferences & exhibitions • Joint media & public relations initiatives • Print, digital & social media • Annual Reports • Sponsorships & donations • Introduced software and technology solutions to enhance operations capabilities (digitalisation, automation, mechanisation) • Improving our solutions to value-based services • Dedicated teams to manage client solutions and relationships • Continue delivering operational excellence initiatives to improve efficiency Key Concerns During the pandemic, key concerns have been on continuity and reliability of service delivered in a manner that is safe. Other ongoing concerns relate to: • Easy access to technical experts when there is a need to trouble-shoot • The ability to upgrade products and services to keep up with technological advances • Reprioritising of spendings due to the delay of projects Employees Clients & Partners Supply Chain Partners Community Shareholders & Investors Media Our Stakeholders Government & Regulators, Industry & Business Associates UEM EDGENTA BERHAD 56 Management Discussion & Analysis A. STRATEGIC REVIEW STAKEHOLDER ENGAGEMENT