2020 UEM Edgenta Annual Report

DIGITALISATION OF EVERYTHING Trend • COVID-19 has accelerated the move towards cloud and digitalisation. Everything, from payments and location tracking to healthcare, is being digitalised along with increased usage of data analytics and cloud computing • With emerging technologies, the route-to-market is much faster; new apps are being conceptualised and commercialised in record time • Digitalisation is also enabling remote work (work from home), which is becoming more important in the new norm RISE OF COVID-19 ECONOMY Response • We are building our digital capabilities for enhanced productivity such as in building supply-chain redundancies and improving data security as we increase the use of technology in daily operations • Along with workplace digitalisation, we are ensuring our people are comfortable with new technologies through reskilling. This is supported by the creation of a tech culture with learning programmes embedding innovation and digital skills in all signature trainings • Adopting new technologies in products and services to enhance our customer offerings Response • The Company has taken a proactive approach to support pandemic recovery efforts via expanded service offerings to include sanitisation & disinfection, drive-through & on-site COVID-19 screening, digital healthcare solutions such as setting up hybrid ICUs, cloud-based healthcare information, QuickMed and UEM Edgenta COVID-19 business solutions • This creates an opportunity to introduce healthcare reforms to outdated systems and processes in the public and private sectors – in areas such as Electronic Medical Record (“EMR”), and BBIS, among others • Potential to expand current hospital services to include more digitalised systems enabling a transition to telehealth • Shift in short-term priorities from infrastructure to healthcare Trend • COVID-19 has brought about new opportunities in healthcare services, and asset and facilities management, while revealing shortcomings of an overburdened healthcare sector • There has been an accelerated shift towards telehealthcare. According to a McKinsey report, a Children’s Hospital Medical Centre in the US recorded 2,000 telehealth visits in all of 2019 – and 5,000 a week in July 2020. In Japan, fewer than 1,000 institutions offered remote care in 2018; by July 2020, more than 16,000 did UEM EDGENTA BERHAD 54 Management Discussion & Analysis A. STRATEGIC REVIEW MARKET TRENDS In addition to the impact of the pandemic, various global trends continue to shape our core businesses in Healthcare Support, Property & Facility Solutions, Infrastructure Services, as well as Asset Consultancy. These are outlined below.