2020 UEM Edgenta Annual Report

How the FM sector was impacted by COVID-19: • The market has been severely hampered by lockdown, travel restrictions and bans within the country • Shutdown of shopping complexes, mosques and malls, where security and cleaning services are usually required daily • GDP growth in 2020 – estimated contraction of 5.9% 5 • We have presence in Dubai, through Operon Middle East, a subsidiary of the Property & Facility Solutions division • Currently, we provide FM services for wasl Group sites, Emirates Golf Club and others UAE • Public policy measures to contain COVID-19 caused significant operational disruption to the healthcare industry • Significant drop in both in-patient and out-patient footfall for private hospital chains – be it a single speciality, multi-speciality, tertiary- care hospitals or even diagnostics businesses • Decreased level of medical tourism • GDP growth in 2020 – estimated contraction of 7% in 2020/21 7 • In India, we have a presence in the healthcare support sector via our associate, Faber Sindoori. We provide BEMS and IFM services to Apollo and government hospitals, as well as to other medical institutions INDIA How the healthcare sector was impacted by COVID-19: • GDP growth in 2020 – expanded by 3.0% 4 • In Taiwan, we have a presence in the healthcare support sector via hospital support services contracts in portering, housekeeping and cleansing for public and private hospitals TAIWAN How the healthcare sector was impacted by COVID-19: • Taiwan had lower COVID-19 infection rates compared to other countries around the world due to its Government-guided strategies: - Border control - Official media channel and press conferences - Name-based rationing system for medical masks - Rapid triage, outdoor clinics and protective sampling devices based on Travel, Occupation, Contact and Cluster (“TOCC”) - Physical distancing • Several infrastructure projects have been postponed as the state budget focuses on managing the economic fallout from the pandemic • GDP growth in 2020 – contracted by 2.1% 6 • In Indonesia, we have a presence in the infrastructure sector via the road maintenance and asset management contract to the Cikopo-Palimanan Toll Road, in partnership with Astra Group INDONESIA How the infrastructure sector was impacted by COVID-19: 4 Source: Directorate General of Budget, Accounting and Statistics (“DGBAS”), Taiwan 5 Source: Fitch Solutions 6 Source: Fitch Solutions 7 Source: Economist Intelligence Unit (“EIU”) ANNUAL REPORT 2020 53 1 2 3 4 5 6 7 8