2020 UEM Edgenta Annual Report

We identify matters that are important to our stakeholders, as well as those that are critical to achieving our business goals, as these influence our ability to create value in the short, medium and long- term. These matters are reviewed every year to ensure continued relevance, and to refine our strategies so as to better manage our risks and leverage current opportunities. Technology-based Operational Excellence Carbon Emissions Waste Management People Development Community Engagement Diversity & Inclusivity Ethics & Integrity Internal Stakeholder Management Vendor Development Health & Safety Thought Leadership & Advancing Industry See our materiality discussion on pages 64 to 69, and further discussion on our Material Matters in the Sustainability Statement on pages 150 to 173. Underpinned by Robust Governance Framework Governance to UEM Edgenta is not simply a matter of compliance. We see governance as the foundation of our entire value creation framework. Integrity and transparency are integrated into the way we think and the way we operate, ensuring we make choices that are aligned with our values and strategic objectives. Through good governance, we are able to reconcile our stakeholders’ interests with our own business objectives. The outcome is strong financial performance that upholds Environmental, Social and Governance (“ESG”) principles. OPERATING ENVIRONMENT & MARKET TRENDS See pages 52 to 55 Constant dialogue and engagement with our stakeholders help us understand their needs and expectations which are taken into consideration when determining our: Our Key Stakeholders STAKEHOLDER ENGAGEMENT RELATIONSHIPS See pages 56 to 59 We have identified six key risks, which we constantly monitor and manage in order to pursue our Edgenta of the Future vision by the year 2025. UEM Edgenta Key Risks RISKS AND OPPORTUNITIES See pages 60 to 63 Clients & Partners Supply Chain Partners Community Media Employees Shareholders & Investors Government & Regulators, Industry & Business Associates Market/ Industry (Strategy) Risk People Risk Compliance/ Regulatory Risk Management Information System Risk Operational Risk Financial Risk The economic and political landscape in the different countries in which we operate determine our operating environment, to form our value creation process. In addition to analysing these environments, we also invest in: EVALUATE OUR BUSINESS ENVIRONMENT IDENTIFY AND PRIORITISE OUR MATERIAL ISSUES UEM EDGENTA BERHAD 50 Management Discussion & Analysis A. STRATEGIC REVIEW AN INTEGRATED APPROACH TO VALUE CREATION