2020 UEM Edgenta Annual Report

We also provided a Field Hybrid Intensive Care Unit (“ICU”) at the Tengku Ampuan Rahimah Hospital in Klang, Selangor, to take in patients who could not be accommodated at the Sungai Buloh Hospital – the country’s main COVID-19 treatment centre – when its ICU was overcrowded. As these Field Hybrid ICUs are prefabricated, they can be assembled quickly to meet the demand for ICU beds in overcrowded hospitals. In addition, we provided sanitisation and disinfection services to hospitals under the MoH Malaysia and COVID-19 quarantine centres. We also introduced more accessible and convenient COVID-19 testing facilities in the Klang Valley and Melaka in the form of drive-through screenings for businesses and individuals who require the Rapid Test Kit (“RTK”) or the Polymerase Chain Reaction (“PCR”) test. These innovative solutions represent new revenue streams and growth opportunities for the Group, and form part of our holistic COVID-19 business solutions playbook under our COVID-19 economy initiatives. The playbook, which was launched recently, encompasses UEM Edgenta’s digital-based solutions for the new normal. In this way, the Group is ever-ready to further support the Government in its ongoing national recovery efforts, as well as to provide our clients with post-pandemic solutions. BECOMING A TECH-ENABLED SOLUTIONS COMPANY Emerging trends and technologies brought about by the pandemic have presented us with new opportunities, with the potential to unlock new growth, new revenue streams and differentiated products and service offerings. One area where we have seen burgeoning growth is digitalisation. While there has been a rise in digital adoption over the years, there is no doubt that COVID-19 accelerated these trends. In staying ahead of the competition, we began our transformation strategy, taking digital to the core in 2020. We believe our focus on accelerating our digitalisation plans has provided the much needed resilience during these challenging times. We will spearhead our technological adoption across all our businesses under our refreshed strategy and vision to be a Technology-Enabled Solutions Company with a focus on healthcare by 2025 – Edgenta of the Future 2025 (“EoTF25”). EoTF25 is a fundamental shift towards a highly sustainable and future-proof business model. It enables UEM Edgenta to operate in the new environment of innovative low-cost, scalable, high-growth and differentiated solutions, whilst sustaining and extracting more value from our concession-based business. The shift also allows us to operate under a leaner cost structure with flexibility in managing costs by adopting technology and mechanisation while pursuing output-based contracts in growing markets. Essentially, these endeavours will provide us with top-line growth and margin expansion as the organisation is transformed into a key technology-enabled solutions company focused on growing our healthcare support, infrastructure, and facilities management (“IFM”) sectors. Through rapid digitalisation and consolidating cost structures, we aim to save RM100 million over the next five years. This will be achieved through more efficient internal processes and organisation structure and will relate to procurement savings, tax and operating efficiency, digitalisation and mechanisation. EoTF25 focuses on three pillars – diversifying markets, driving cost efficiency, and disrupting the industry with new products and services. We will gradually migrate away from our concession-based businesses and move into commercial businesses that will bring longer term returns and enable us to compete in international markets. WE PROVIDED SANITISATION AND DISINFECTION SERVICES TO HOSPITALS UNDER THE MINISTRY OF HEALTH MALAYSIA AND COVID- 19 QUARANTINE CENTRES. WE ALSO INTRODUCED MORE ACCESSIBLE AND CONVENIENT COVID- 19 TESTING FACI L ITIES IN THE KLANG VALLEY AND MELAKA IN THE FORM OF DRIVE-THROUGH SCREENINGS FOR BUSINESSES AND INDIVIDUALS WHO REQUIRE THE RAPID TEST KIT ( “RTK” ) OR THE POLYMERASE CHAIN REACTION ( “PCR” ) TEST. ANNUAL REPORT 2020 41 1 2 3 4 5 6 7 8