2020 UEM Edgenta Annual Report

STATEMENT CHAIRMAN’S Key priorities during the year were to assess our strategic initiatives and drive operational efficiencies against the backdrop of a fast-evolving and volatile economy. Moving into 2021, we will be embarking on a transformational journey to be a Technology- Enabled Solutions Company with a focus on healthcare by 2025. In the face of adversity, however, we emerged stronger and I am pleased to report that we recorded a resilient performance for the financial year ended 31 December 2020 (“FY2020”). Navigating our business through an unprecedented landscape was made possible by the sheer strength and tenacity we have built over the years, combining our expertise and experience with leading-edge technologies and innovative solutions. In FY2020, we registered commendable financial results across all our business segments despite the challenging operating environment. In further demonstrating our resilience, we continued to win key contracts in healthcare support services in Malaysia, Singapore and Taiwan, and introduced new technology-enabled innovative solutions to meet areas of growing demand. These achievements are testament to the fact that our Company’s fundamentals remain intact and that we continue to be adaptable even in trying times. Key priorities during the year were to assess our strategic initiatives and drive operational efficiencies against the backdrop of a fast-evolving and volatile economy. We also focused on prudent cash flow and resource management to ensure sustainable growth. We have been keeping a close watch on emerging trends from the pandemic and identified new opportunities that are opening up. New technologies will further change the way we work to achieve our business goals and profitability. We believe the future will be shaped by the deepening and acceleration of several recovery trends, particularly digitalisation and datafication. As such, the Management has undertaken a strategic review of our business model with an aim to reposition our business for further growth in untapped markets and diversify our revenue streams. Moving into 2021, we will be embarking on a transformational journey to be a Technology-Enabled Solutions Company with a focus on healthcare by 2025. More details on this strategy are provided in the Managing Director/Chief Executive Officer’s (“MD/CEO”) review. ANNUAL REPORT 2020 35 1 2 3 4 5 6 7 8