04 SUSTAINABILITY STATEMENT STATEMENT SUSTAINABILITY DATASONIC GROUP BERHAD 70 OUR PROGRESS Data Privacy & Security In FY2024, there have been zero (0) cases of breaches of customers’ data and zero (0) substantiated complaints on breaches of customer privacy and losses of customer data. Customers’ Satisfaction Our dedication to customer satisfaction is evident in our 100% adherence to SLAs in FY2024. Besides that, Datasonic strives to ensure the highest quality of management support services at our headquarters as we gather feedback from our EDs and SLT through surveys on an annual basis. FY2022 FY2023 FY2024 Customer’s Service Level Agreements Adherence for Helpdesk (MyKad Projects) Total incidents received 1,238 1,593 1,454 Response time – no. of incidents within SLA 1,238 1,593 1,443 Resolution time – no. of incidents within SLA 1,225 1,593 1,452 Feedback from Management Overall rating on satisfaction level – management support services at headquarters 86.5% 90.9% 86.1% Statement of Assurance A review of our Sustainability Statement has not been conducted by an internal or independent auditor in accordance with recognised assurance standards. Nonetheless, the data reported in this Statement has been validated internally by Management. ZERO Cases of Breaches of Customers' Data
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