SUSTAINABILITY REPORT Cont’d Stakeholder Engagement Channel Area of Interest Our Response Employees • Town halls • Annual performance evaluation • Employee engagement surveys • Company intranet, mobile platform, email, memos • Learning and development programmes • Health and safety at the workplace • Human rights • Quality of products and meeting customer expectations • Management of unethical behaviour such as bribery and fraud • Efficient aluminium manufacturing processes • Managed OHS risks and obtained ISO 45001:2018 certification • Established the Human Rights Policy and provide grievance mechanisms for employees to raise concerns • Established plant-specific quality policies and obtained ISO 9001:2015 certification • Established policies and procedures to uphold good governance practices across the organisation • Incorporated process improvement initiatives Customers/ Distributors • Annual customer satisfaction survey • Regular customer audits across the year • Meetings • Management of unethical behaviour such as bribery and fraud • Quality of products and meeting customer expectations • Health and safety at the workplace • Prevention of anticompetitive practices • Sustainable material usage • Established policies and procedures to uphold good governance practices across the organisation • Established plant-specific quality policies and obtained ISO 9001:2015 certification • Managed OHS risks and obtained ISO 45001:2018 certification • Implemented Supplier Management Programme • Enforced Supplier Code of Conduct (“SCoC”) • Incorporated recoverable or recyclable materials into aluminium products Local Communities • Town halls • Corporate social responsibility events • Dialogues, meetings • Conservation and protection of natural ecosystems • Management of environmental and social impacts derived from supply chain operations • Local hiring practices • Health and safety at the workplace • Management of community relations • Managed environmental impacts and obtained ISO 14001:2015 certification • Encouraged and employ local employees across operations • Managed OHS risks and obtained ISO 45001:2018 certification • Organised community development programmes focused on promoting education, health and economic development • Implemented Supplier Management Programme Media/ Analysts • Corporate website • Conference and briefings • Bursa announcements • Management of unethical behaviour such as bribery and fraud • Compliance with laws and regulations • Mitigation of business and financial risks • Sustainable financial performance • Efficient aluminium manufacturing performance • Established policies and procedures to uphold good governance practices across the organisation • Manufacturing entities are certified with ISO management systems • Maintained a comprehensive legal registers • Aligned enterprise risk management framework with the ISO 31000:2018 Risk Management Guidelines • Strategically managed the Group’s assets to optimise financial returns • Incorporated process improvement initiatives ANNUAL REPORT 2022 98
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