SUSTAINABILITY STATEMENT CONT’D 21 ANNUAL REPORT 2023 GHL MATERIALITY ASSESSMENT (Cont’d) 11. Conducive Workplace 13. Talent Attraction and Retention 14. Employee Diversity and Inclusivity 16. Human Capital Development 17. Corporate Social Responsibility 18. Supply Chain Management 10. Climate Change 15. Waste Management 19. Water Stewardship 5. Customer Experience 7. Technology and Innovation 8. Product and Service Quality 12. Customer Empowerment Event 1. Customer Data Privacy 2. Cyber Security 3. Anti-Money Laundering Policy 4. Anti-Bribery and Corruption Policy 6. Whistleblowing Policy 9. Customer Due Diligence High Importance to GHL’s Business Operations Importance to GHL’s Stakeholders Very High Medium 1 2 4 3 5 7 6 9 8 10 11 14 13 12 15 16 17 18 19 Corporate and Business Integrity Customer Growth Environmental Excellence Sustainable Workforce and Community
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