50 ENRA GROUP BERHAD ANNUAL REPORT 2024 Sustainability Report (Cont’d) To illustrate the point about ‘Management and Team Roles in Quality Assurance‘ at EES, here are some examples demonstrating how different roles contribute to the overarching goal of maintaining high-quality standards. Role Responsibility CEO and Executive Team Sets the tone for quality by establishing clear quality objectives aligned with the company’s mission and strategic goals. Spearheads the adoption of quality management systems, like ISO certifications, to embed quality into the organisational culture. Quality Assurance Managers develop and implement quality management systems. Work on the development, implementation, and continuous improvement of quality management systems, ensuring processes comply with international standards. Conduct regular reviews for enhancement. Quality Assurance Managers Training and Development: Organises training sessions for employees on quality standards, new regulations, and best practices, ensuring the team remains knowledgeable and up-to-date with industry standards. Procurement Team Supplier Selection and Evaluation: Responsible for selecting suppliers based on stringent quality criteria, including the provision of certified original spares. Conducts regular audits to ensure ongoing compliance with quality standards. Technicians and Engineers Hands-on Quality Control: Performs detailed inspections and tests on incoming materials and finished products to ensure they meet predefined quality standards. Directly involved in corrective and preventive maintenance for reliability and performance. Continuous Feedback Loop: Actively provides feedback regarding the quality of materials and processes, contributing to continuous improvement. Customer Service Team Customer Feedback Analysis: Collects and analyses customer feedback to identify areas for improvement. This information is crucial for understanding the perceived quality of products and services. Human Resources Quality-focused Recruitment: Ensures new hires possess the right mindset and skills to uphold the company’s quality standards. Plays a crucial role in embedding a quality culture through the selection of candidates who demonstrate a commitment to excellence. To vividly illustrate EES’s commitment to the “Quality of Materials,” consider the following detailed example that underscores the meticulous approach to sourcing and verifying materials:
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