49 CORPORATE GOVERNANCE Sustainability Report (Cont’d) VII. Contractual Protections Include provisions in contracts with contractors, subcontractors, and suppliers to allocate risks appropriately and ensure that all parties understand their responsibilities and liabilities. VIII. Quality Assurance Programmes Implement quality assurance programmes to continuously improve construction processes and prevent defects or errors. This may involve training personnel, implementing best practices, and utilising quality management systems. IX. Post-Construction Inspections Conduct inspections after construction is completed to identify any defects or deficiencies that need to be addressed before the project is handed over to the client. Addressing these issues promptly can help avoid costly disputes or claims down the line. X. Customer Satisfaction Ultimately, building quality insurance should aim to deliver a finished product that meets or exceeds the expectations of the client in terms of quality, safety, and functionality. • STRENGTHENING PRODUCT QUALITY MANAGEMENT FOR MRO SERVICES As part of the newly established Maintenance, Repair, and Overhaul Services division, ENRA Energy Solutions Sdn Bhd (“EES”) is deeply committed to ensuring the highest standards of service and product quality. Understanding the importance of quality assurance for the longevity and success of our operations, here is how EES addresses each of the highlighted point: I. Standard Operating Policies and Procedures (“SOPP”) for Quality Assurance EES has developed comprehensive SOPPs that outline its approach to quality assurance. These procedures ensure consistency in its operations and adherence to best practices in MRO services, establishing a solid foundation for quality from the outset. II. Quality Certifications Recognising the significance of internationally recognised standards, EES is in the process of obtaining quality certifications such as ISO9001 (Quality Management Systems), ISO14001 (Environmental Management Systems), and ISO45001 (Occupational Health and Safety Management Systems). These certifications underscore the commitment to excellence and continuous improvement across all aspects of operations. III. Compliance Certifications Understanding the necessity of adhering to specific compliance certifications required by the industry and regulatory bodies, EES is committed to obtaining relevant certifications, as necessary for the operation, ensuring that services meet all mandatory standards and regulations. IV. Quality Assessments and Inspections EES plans to conduct regular internal and external audits to assess and inspect the quality of processes, products, and services. These assessments are crucial for identifying areas of improvement, ensuring compliance with SOPs and international standards, and maintaining the trust of clients and partners.
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