48 ENRA GROUP BERHAD ANNUAL REPORT 2024 Sustainability Report (Cont’d) PRODUCT QUALITY AND RESPONSIBILITY ENRA acknowledges that maintaining the quality and responsibility of its products and services is essential to its sustainability commitment and fulfilling the requirements of its customers. The approach to managing product quality and responsibility is based on a comprehensive method aimed at ensuring strong, consistent assurance throughout the business cycle, from raw materials sourcing to post-sales customer services. • MAINTAINING STRONG QUALITY MANAGEMENT IN ENERGY SERVICES The Hexagon group of companies is the Group’s energy logistics business arm. It is involved in SPM CALM Buoy and Offshore Production Storage facilities business, and had developed a Standard Operating Procedure tailored specifically for its now completed operations at the Yetagun Field, in addition to standard Oil Tanker Operation protocols. Its vessel, Ratu ENRA, strictly adheres to International Maritime Law, with classification by the American Bureau of Shipping (ABS) ensuring compliance with specifications and requirements. Over the past four years since its acquisition, the Ratu ENRA has consistently maintained valid Class Certification, undergoing regular inspections and surveys as per shipping practices. The management team plays a crucial role in ensuring that services provided to clients adhere to contractual obligations, serving as the foundation for maintaining quality standards. Additionally, the vessel’s fitness for work and purpose is approved by the Class, further reinforcing the commitment to quality assurance. • ENHANCING PRODUCT QUALITY MANAGEMENT IN PROPERTY DEVELOPMENT ENRA’s property development subsidiary, Q Homes, upholds quality as its foremost priority, ensuring that construction projects adhere to specified standards and regulations to mitigate potential risks and liabilities. Here are the key components and steps involved: I. Risk Assessment Identify potential risks associated with the construction project, which could include structural risks, environmental risks, regulatory risks, and others. II. Regulatory Compliance Ensure that the construction project complies with all relevant building codes, zoning regulations, and safety standards. Non-compliance can lead to fines, delays, or even project shutdowns. III. Quality Control Processes Acotec IBS Panel implement quality control processes to monitor construction activities and ensure that workmanship meets specified standards. This may involve regular inspections, testing of materials, and adherence to approved construction methods. This product has endorsed by SIRIM MS ISO 9001: 2008. IV. QLASSIC (Quality Assessment System for Building Construction Works) Q Homes planning to have a QLASSIC assessment by 2026. QLASSIC is a certification scheme developed by the Construction Industry Development Board (CIDB) and assessment is carried out based on the Construction Industry Standard (CIS 7) to measure the quality level achieved in a completed project. Marks are awarded if the workmanship complies with the standard. These marks are then summed up to calculate the QLASSIC Score (%) for the building construction project. V. Documentation and Record-Keeping Maintain thorough documentation of all construction activities, including permits, inspections, contracts, and communication with stakeholders. This documentation can be invaluable in the event of disputes or claims. VI. Insurance Coverage Obtain appropriate insurance coverage to protect against various risks associated with construction projects. This may include general liability insurance, builder’s risk insurance, professional liability insurance (for architects and engineers), and surety bonds.
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