ENRA Group Berhad Annual Report 2019

27 ENRA GROUP BERHAD ∞ Annual Report 2019 page Key Stakeholders Main Concerns Raised for FYE 31 March 2019 Responses 2) Staff training 2) We undertake an annual review of our people’s training needs. While we provide training by external experts, we see great value in capitalising on our in-house talents. The benefits are manifold. Knowledge is spread to others while confidence levels and public speaking skills are improved. Our service providers with whom we have strong working relationships have in providing training to our people also been an invaluable source of knowledge. 3) Succession planning 3) Successors to each of our Group’s key management personnel have been identified and are being moulded to reach their full potential and intended career path. 4) Compliance with internal policies and procedures 4) In-house trainings in the form of face-to-face sessions and e-learning are conducted regularly to both explain and refresh understanding of our policies and procedures. 5) Improve operational efficiency 5) Our subsidiaries, ENRA Kimia Sdn Bhd, ENRA Oil & Gas Services Sdn Bhd and ENRA Engineering & Fabrication Sdn Bhd are ISO 9001:2015 certified. Additionally, standard operating procedures (“SOPs”) have been put in place to address other various operational and day to day matters to optimise efficiency and effectiveness. These SOPs will be reviewed at intervals for further improvements. 6) Cyber security prevention 6) We are protected by firewalls and anti-virus software that we regularly update. Passwords for all computers are programmed to be changed periodically as an additional safeguard. Access to certain websites and links that are known to possibly expose visitors to cyber-attacks are identified by our IT team based on recommended or best practices and blocked. Our IT team subscribes to well-regarded publications to keep updated with the latest cyber threats. They conduct induction for new joiners followed by regular training and support with an emphasis on cyber threats, cyber security and recommended precautions. A dedicated IT helpdesk has been set up to address IT- related queries or concerns on a timely basis. E. Our Engagement with Stakeholders (cont’d) Sustainability Report