CHALLENGES IN 2021 OPPORTUNITIES IN 2021 • W e explored strategies to tap the non-Bumi segment in-order to grow deposits. • To capture higher deposits from SMEs, we initiated a dedicated team focusing on SMEs at Head Office and in the Regions. • S trengthened collaboration with government agencies to secure their main account, as well as their staff salary transfer and cash management solutions. • C ontinued uncertainty due to the COVID-19 pandemic and the transition to a new government in Malaysia impacted economic performance and household incomes and dampened deposit growth. • A gainst the evolving backdrop, we faced the challenge of ensuring that we had the right infrastructure to meet customers’ changing needs and expectations and remained on par with our peers and competitors. • The economic environment increased the challenge of penetrating new market segments and we adopted a strategy of strengthening Best Fit Delivery Channels to reach target groups. We also strove to retain customer loyalty by managing customer’s expectation through effective marketing platforms. DEPOSITS AND CASH MANAGEMENT FINANCIAL HIGHLIGHTS Overall Non-CASATIA grew by RM416.8 million (3.1% against Dec 20) Overall Deposit & Investment: grew by RM4,401.6 million in 2021 (up by 12.2% against Dec 20) Overall CASATIA grew by RM3,984.8 million in 2021( up 17.5% against Dec 20) 19’ 20’ 21’ 18,863 11,825 30,688 22,795, 13,375 36,170 26,780 13,792 40,572 19’ 20’ 21’ 1,316 2,378 3,694 3,933 1,550 5,482 3,985 417 4,402 TOS (RM Million) GROWTH (RM Million) CASATIA Non CASATIA Overall BANK I SLAM MALAYS IA BERHAD 88
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