Regular engagements with our keys stakeholders help us understand. We gain insights that help us shape sound strategies and effectively implement initiatives by having discussions and collaborating with them. How We Engage Myriad of channels that include Social media platforms including Facebook, Instagram, YouTube and Twitter Customer surveys and focus groups Webinars and online discussion forums Value Created RM979 million in profits paid to depositors and investment account holders Disbursed more than RM5 billion in new personal financing; more than RM3 billion in new home financing and more RM209.7 million in new vehicle financing Expansion of iTEKAD (iTEKAD 2.0) and BangKIT micro financing Formed strategic partnerships with Universiti Malaysia Kelantan (UMK) and Majlis Belia Malaysia (MBM) to support youth entrepreneurs. Launched Makmur myWakaf fund, a multi-currency, Shariah-compliant global mixed asset fund Financial assistance packages rendered via various packages including Enhanced Targeted Repayment Assistance (ETRA), Targeted Repayment Assistance (TRA), PEMULIH Repayment Assistance (PRA), Financial Management and Resilience Programme (URUS), Flood Relief Assistance, etc. C ontinuous improvement and addition of new features to GO Mobile Banking app CUSTOMERS Stakeholders We interact with customers to better understand their needs and find the right financial solutions for them. Topics of Relevance P roducts and services viability and access Ef fect iveness of solut ions in addressing needs especially during the pandemic F inancial assistance in coping with tough times Quality of service delivery Solutions’ security Rollout of digital solutions How We Engage Internal communication channels including the internal portal, HUMANE portal (Online Human Capital Management System), SAPJAM platform and e-mail communication Digital town hall and discussion sessions with the senior management Online training and development programmes Internal activities and initiatives among the Group’s workforce Employee Engagement Survey Value Created Paid more than RM698 million in employee remuneration Delivered more than 264,530 training hours for employees Created more than 26 new employment opportunities Promoted 423 employees Sponsored more than 258 employees to obtain Professional Certificates Recorded an employee retention rate of 96.62% Proclamation of a clear policy commitment on workforce diversity EMPLOYEES Stakeholders We keep our employees informed of our strategic priorities and guiding principles, and engage with them to learn of their concerns. Topics of Relevance Career-planning and advancement Concerns on the pandemic effect on the Group’s performance Personal development initiatives to for addressing work-life balance K nowledge of the Group’s strategic direction during this volatile period Digital touchpoints: Internet Banking Corporate Website Mobile applications including GO by Bank Islam; GO Biz by Bank Islam; SMExpert; BEST Invest and BISOnline; Contact centre Brick and mortar: 141 branch networks 17 SME Hubs 12 Vehicle Financing Sales Hub 9 Ar-Rahnu branches 7 Bureau De Change 947 Self-service Terminals BANK I SLAM MALAYS IA BERHAD 44 STAKEHOLDER ENGAGEMENT
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