SUSTAINABLE PROSPERITY • Emphasis on strong financial results across the board • Focus on fee-based business activities and growing wholesale banking portfolio • Implementation of Integrated Wealth Management Business Model • Grow green economy portfolio with incorporation of ESG considerations • Enforce cost management, optimisation and savings Initiatives VALUES-BASED CULTURE • Agility and adaptation to new ways of working in light of current environment • Strengthening the talent pool and leadership bench • Reinforcing risk and compliance culture • Organisational construct to deliver through widening of the workforce capability, from conceptualisation and execution of business strategies and deliverables • Create holistic development programmes for the employees in line with the mission and vision • Inspiring new ways of business and conducts through a process of unlearning and relearning REAL ECONOMY • Promote programmes and collaborations to make inroads in the focus areas • Grow financing portfolio in the Halal economy • Enhance growth enablers through expansion of the businesses’ reach and touch points as well as improved processes • Delivery of platforms that provide business insights as well as training for the lead generation CUSTOMER- CENTRICITY • Promote proactive service culture with focus on customers’ satisfaction at all points • Transformation journey towards superior customer experience • Emphasis on allencompassing wealthcreation solutions for retail customers • Deliver operational excellence • Develop analytics capability • Communicating with empathy, reinforcing trust and establishing credibility with customers during challenging times COMMUNITY EMPOWERMENT • Uplift social finance nurturing through application of waqf, zakat, sadaqah and other related instruments within the financial landscape • Focus on communitybased projects • Increase strategic alignment and impact of BIMB’s CSR initiatives • Emphasis on partnerships with beneficial organisations and institutions to effect positive socio-economic impact DIGITALISATION • Active digitalisation through various programmes covering channel, data governance and business growth • Enhance mobile banking proposition with GO by Bank Islam mobile app to incorporate additional functions to cater to the broadening customers’ need and segments • Strengthen the core enabler and IT infrastructure • Centre of Digital Excellence to provide novel digital banking proposition • Engaging and adopting new ways of working through deployment of new and emerging technologies REALISING VBI 38 BANK I SLAM MALAYS IA BERHAD
RkJQdWJsaXNoZXIy NDgzMzc=