during the COVID-19 pandemic, when the use of digital platforms for banking transactions became a necessity. While we work to enhance our systems’ capability and stability, as well as making inroads into improving our customers’ access to our digital platforms, we have also taken measures to prevent unauthorised access to our customers’ personal information, ensuring they stay protected from unwarranted actions by undesirable parties. BIMB constantly reviews its security implementation to assess the vulnerabilities and control effectiveness, in addition to monitoring the latest developments in the information security threat landscape. We have made significant investments in updating our technology systems and platforms, and taken steps to establish the necessary policies, processes and procedures to enhance our general effectiveness in providing a truly secure banking experience for our customers. We also took the necessary steps to inculcate strong security awareness among our employees through frequent information security training programmes as an essential part of BIMB’s security effort. For BIMB to remain relevant and competitive in this digital age, we have been proactive in addressing the concerns of our customers and eliminating any threats that might compromise their interest. We continue to keep abreast of the latest local and global trends, as we seek to become a digitally-enabled bank, capable of providing innovative yet secure digital banking solutions, and superior customer experience. Throughout 2021, to facilitate recovery from the pandemic, BIMB also provide assistance to its affected customers through various deferment and assisted repayment schemes, such as PEMULIH, Targeted Repayment Assistance, URUS and our Prihatin Flood Relief Programme. Through these various deferment schemes and measures, BIMB supported over 154,000 customers, involving RM23 billion, to help them get back on their feet. BIMB also continued its focus on the socio-economic wellbeing of the country by sustaining income generation and the financial resilience of the B40 segment and asnaf-owned businesses facing the effects of the COVID-19 pandemic via our iTEKAD and BangKIT micro financing programmes. I am proud to highlight that we have exceeded our initial goal under LEAP25 helping 4,765 beneficiaries through our Islamic social finance initiatives within the first year. BIMB’s Sadaqa House has continued to make inroads among the public and its participating partners with more than RM3.3 million collected for the benefit of various causes and social projects. In 2021, we disbursed more than RM3.6 million in aid to 4,905 beneficiaries. To this end, we have played our role in helping Malaysians bounce back from a challenging climate, and we stand ready to do more in 2022 and beyond. KEEPING CUSTOMERS SAFE ONLINE BIMB’s continued focus on digitalisation and automation of its banking operational processes means that information security remains our priority. It gained particular urgency GREEN FINANCING OUTLOOK UNDER LEAP25 STRATEGY, WE AIM TO RAISE GREEN FINANCING TO 10 - 12% OF TOTAL PORTFOLIO BY 2025. INTEGRATED ANNUAL REPORT 202 1 Key Messages Overview Value Creation MD&A Sustainability Leadership Accountability Financial Additional Information 9
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