Bank Islam Integrated Annual Report 2020

31. OTHER OVERHEAD EXPENSES Group Bank 2020 RM’000 2019 RM’000 2020 RM’000 2019 RM’000 Promotion Credit and debit card expenses 40,574 34,631 40,574 34,631 Advertisement and publicity 12,469 17,713 12,363 17,339 Others 14,824 22,129 5,189 8,982 67,867 74,473 58,126 60,952 Establishment Depreciation of property and equipment 56,546 52,049 56,341 51,823 Depreciation of right-of-use assets 18,348 15,141 18,317 15,141 Office rental 29,136 30,431 29,499 30,376 Information technology expenses 56,133 47,838 56,133 47,838 Security services 9,442 9,147 9,442 9,147 Utilities 12,771 14,750 12,698 14,660 Office maintenance 10,847 11,048 10,635 10,822 Takaful 5,645 9,233 5,641 9,227 Rental of equipment 6,056 5,688 5,978 5,603 Others 320 320 320 320 205,244 195,645 205,004 194,957 General expenses Outsourcing fees – Management of self-service terminal 13,716 12,129 13,716 12,129 – Credit recovery 2,345 277 2,345 277 – Others 1,960 4,760 1,960 4,760 Office supplies 9,911 8,686 9,788 8,545 Licenses 9,957 10,507 9,957 10,507 Travelling and transportation 1,155 8,073 1,073 7,861 Bank and service charges 21,692 14,844 21,663 14,819 General expenses 22,547 23,947 22,547 23,947 Security services for cash in transit 5,735 7,294 5,735 7,294 Postage and delivery charges 9,829 5,884 9,760 5,850 Management fees – – 7,686 7,557 Subscription fees 5,486 4,252 5,483 4,252 Professional fees 11,199 9,758 10,956 9,496 Mobile banking expenses 2,011 1,979 2,011 1,979 Auditors’ remuneration – statutory audit fees 957 957 878 878 – others 772 275 772 275 Processing charges 1,201 1,362 1,201 1,362 Property and equipment written-off 925 82 925 82 Others 16,576 9,822 10,916 3,874 137,974 124,888 139,372 125,744 411,085 395,006 402,502 381,653 BANK ISLAM MALAYS IA BERHAD INTEGRATED ANNUAL REPORT 2020 257