Why It Matters The quality and safety of our products is central to maintaining our reputation as a responsible and trustworthy organisation. Any instance of non-compliance to regulations or standards could lead to negative physical impacts on our customers, causing injuries or worse. Conversely, by maintaining a strong track record in product quality and safety, we can improve our standing in international markets and open the door to new business growth opportunities. Our Approach With our business spanning a range of industries and processes, we have instituted a comprehensive approach to product quality and safety that includes stringent monitoring of chemicals, processes to minimise and manage liability issues and comprehensive product recall procedures. In striving to minimise risks and engender the trust of their stakeholders and customers, each of our business units have developed industry and process-specific quality and safety practices. This is illustrated by SilTerra’s end-to-end safety management procedures, which includes maintaining a centralised system to register all new material used, updating safety data sheets on hazardous materials and adhering to appropriate waste management and disposal procedures. SOCIAL PRODUCT QUALITY & SAFETY In our IT division, Dagang Net has obtained Capability Maturity Model Certification (“CMMI”) Level 3 accreditation for its services and operations, certifying that it has developed a tailored approach to optimising product quality and safety. Supporting these standards, Dagang Net engages with its customers and government entities on a quarterly basis, enabling them to stay ahead of emerging quality and safetyrelated issues. Meanwhile, both SilTerra and OGPC have obtained the ISO 9001:2015 Quality Management System certification, recognising their alignment to international best practices in quality management. In addition, each of our business units have established procedures to address and report on any instances of nonconformance to quality and safety standards. Through these procedures, we aim to address any issues in a timely and responsible fashion, thus minimising risks to our customers and negative impacts on our business. Sustainability Statement DAGANG NeXCHANGE BERHAD 132
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