Tropicana Corporation Berhad Annual Report 2020

STAKEHOLDERS ENGAGEMENT As a reputable organisation that has set the tone for property development trends in the country for many years, Tropicana acknowledges the impacts of our business decisions on our stakeholders. Therefore, fostering sustainable stakeholder engagement methods is essential to ensure long term value creation for the business. Our group of stakeholders are considered as representatives that have keen interest in Tropicana’s material matters and Stakeholder Group Material Sustainability Matters Areas of Interest Methods of Engagement Frequency of Engagement Board of Directors • Economic Performance • Products and Services Responsibility (Social) • Employee Management • Corporate strategy • Regulatory compliance • Investment strategy • Property portfolio • Long-term growth potential and profitability • Board of Directors, Audit Committee, Risk Management Committee meetings • Nomination Committee and Remuneration Committee meetings • Investment Committee and Pricing Committee meetings • Quarterly; additional meetings are held as and when required • Annually; additional meetings are held as and when required • As and when required Investing Community • Economic Performance • Products and Services Responsibility (Social) • Energy Efficiency • Return on Investment • Property portfolio • Business diversity • Financial performance • Future outlook • Annual General Meeting • Analyst Briefings • Quarterly Financial Performance Results • Corporate Website • Extraordinary General Meeting • Annually • Semi-annually • Quarterly • Continuously • As and when required Employees • Employee Management • Talent Development • Occupational Safety & Health • Career development opportunities • Benefits and remuneration • Conducive working environment • Welfare considerations • Human capital development programmes • Employee engagement platforms • Company intranet and newsletters • Monthly • Regularly • Continuously Customers • Products and Services Responsibility (Social) • Occupational Safety & Health • Community Engagement • Environmental Compliance • Energy Efficiency • Project features and design • Product quality • Sustainable considerations • Surrounding amenities and facilities • Customer support • Customer satisfaction survey • Marketing campaigns and events • Corporate website and project microsites • Social and digital media • Tropicana 360 app • Direct messaging (SMS and Email/EDM blasts) • Project basis • Regularly • Continuously • Continuously • Continuously • Continuously Suppliers • Procurement Practices • Occupational Safety & Health • Contractor Management • Environmental Compliance • Energy Efficiency • Fair and transparent supply chain and tendering process • Contract availability • Project management approach • Training and coaching for compliance • Supplier meetings • Local and global supplier sourcing platforms • Periodic performance reviews • As and when required • Regularly • Continuously • Annually Governing Agencies • Occupational Safety & Health • Contractor Management • Environmental Compliance • Energy Efficiency • Compliance to regulations • Policies and frameworks applied to operations • Fair and transparent practices • Formal meetings • Pre-consultations • As and when required • As and when required our business operations, underscoring the importance of ensuring a continuous and constructive line of communication. The outcome of these engagements will facilitate us to develop trusting relationships, anticipate challenges, identify upcoming market and consumer trends, and strengthen partnerships that ultimately contribute to long- term sustainable growth and success. Engaging with our Stakeholders TROPICANA CORPORATION BERHAD ANNUAL REPORT 2020 STRATEGIC REPORT 034 035