Tropicana Corporation Berhad Annual Report 2019

Customer Privacy Tropicana 360 T360 App Enhancements QLASSIC Assessment Building on our ISO 9001- certified QMS, our products are stringently monitored and reviewed based on QLASSIC standards. During the year in review, our QA team conducted more than 10 quality assessments at our active project sites for structural, architectural as well as mechanical and engineering features of our buildings. The assessments were carried out to ensure that work was done in compliance with the Group’s expectations and national standards such as those set by CIDB. Our projects were also subjected to independent quality assessments by CIDB Malaysia to obtain QLASSIC scores and certifications. The table below highlights projects that were independently assessed during FY2019: The privacy of our stakeholders remain crucial to the Group throughout our daily business operations. As such, we strictly adhere to the Personal Data Protection Act 2010, respecting and protecting confidential data that has been entrusted to us. During the period under review, Tropicana did no receive any complaints regarding breach of privacy, loss of data, unauthorised access to or disclosure of personal information. The Group is making a transition towards implementing a robust IT infrastructure that serves as a data-centre with top-of-the-line cyber security, ensuring enhanced user-data privacy and compliance to regulatory requirements. Upon the introduction of the Tropicana 360 (“ T360 ”) app during FY2018, we have upgraded the app to enhance its features which include a more user-friendly interface, improved functionality for facilities booking, progress of project development and more. The T360 incorporates our Tropicana’s DNA, creating a seamless and innovative home ownership experience that integrates multiple functionalities within a single mobile application that is accessible at all times. The application will continue to be updated as we progress towards a business digitisation era that is geared towards upholding accountability, improving productivity, streamlining business processes and maintain an open communication channel with our customers. • Improved app interface for owners to view details of the projects that are in progress • Access to finance-related records for homeowners • Seamless engagement with Tropicana’s Vacant Possession (“ VP ”) Team • Enhanced visitor registration and facilities booking process • Collects buyer feedback on the project • Instant view of notifications • Access to exclusive announcements related to the project or any upcoming Tropicana projects Tropicana Gardens (Cyperus) High Rise, Residential 10 January 2019 76% Tropicana Aman (Cheria) Landed, Residential 26 January 2019 65% Tropicana Aman (Sinaria) Landed, Commercial 18 February 2019 75% Tropicana Gardens (Dianthus) High Rise, Residential 13 December 2019 66% Development Project Type Assessment Date QLASSIC Score Tropicana Gardens (Cyperus) Tropicana Heights (Ridgefield) Tropicana Aman (Cheria) 100% * The percentage indicates the number of T360 app downloaded by homeowners for each respective project. 98% 100% 18% The Residences 97% 95% Tropicana Aman (Sinaria) Tropicana Gardens (Dianthus) Project Project App Downloads App Downloads Sustainability at Tropicana What We’ve Governed Financial Statements & Other Information pg 67 Tropicana Corporation Berhad Annual Report 2019