Tropicana Corporation Berhad Annual Report 2019

STAKEHOLDER ENGAGEMENT Our stakeholders remain a top priority in guiding the Group’s decision-making process to continuously improve our business operations. We take into consideration the impact of our business on the lives of the general public by creating commercial and residential developments that bring communities together to promote a harmonious environment. To understand the expectations of our stakeholders, we regularly engage with them via a variety of communication channels that effectively shares our on-going and new developments, business strategies and the performance of the Group. The table below outlines our stakeholder engagement methods with six (6) key stakeholders that influences our business operations and material sustainability matters. Methods of Engagement Frequency of Engagement Stakeholder Group • Customer satisfaction survey • Marketing campaigns and events • Corporate website and project microsites • Social and digital media • Tropicana 360 app • Direct messaging (SMS and Email/EDM blasts) • Human capital development programmes • Employee engagement platforms • Company intranet and newsletters • Annual General Meeting • Analyst Briefings • Quarterly Financial Performance Results • Corporate Website • Extraordinary General Meeting • Board of Directors, Audit Committee, Risk Management Committee meetings • Nomination Committee and Remuneration Committee meetings • Investment Committee and Pricing Committee meetings • Training and coaching for compliance • Supplier meetings • Local and global supplier sourcing platforms • Periodic performance reviews • Formal meetings • Pre-consultations • Project basis • Regularly • Continuously • Continuously • Continuously • Continuously • Monthly • Regularly • Continuously • Annually • Semi-annually • Quarterly • Continuously • As and when required • Quarterly; additional meetings are held as and when required • Annually; additional meetings are held as and when required • As and when required • As and when required • Regularly • Continuously • Annually • As and when required • As and when required Customers Employees Board of Directors Suppliers Governing Agencies Investing Community Sustainability Statement Tropicana Corporation Berhad Annual Report 2019 About Tropicana Our Strategic Performance Our Leadership pg 60