Tropicana Corporation Berhad Annual Report 2018

TROPICANA CORPORATION BERHAD 60 ABOUT TROPICANA OUR STRATEGIC PERFORMANCE OUR LEADERSHIP SUSTAINABILITY AT TROPICANA SUSTAINABILITY STATEMENT - SOCIAL ENGAGEMENT PRODUCT AND SERVICES RESPONSIBILITY Quality Excellence A chieving quality excellence has consistently been the core focus of our business as it enhances the Group’s reputation while delivering sustainable revenue to the Group. Here at Tropicana, quality excellence in our products and services begins at conceptualisation stage. As such, the delivery of quality standards is a continuous process that involves building long-standing, meaningful relationships with our stakeholders, allowing us to understand and address their changing needs and lifestyle aspirations. Our commitment to provide high quality products and services is reflected with the establishment of our Quality Management Systems (“QMS”) which consistently manages our product and process quality performance. The product quality assessment is based on QLASSIC (Version CIS 7:2014) which is a third-party assessment by the Malaysian Construction Industry Development Board (“CIDB”) that evaluates workmanship quality of building construction work. 81.5 Tropicana Heights Phase 3 (Ridgefield) 80 Tropicana Aman Phase 1 (Arahsia) 77 Tropicana Aman Phase 2 (Bayan) 76 Tropicana Gardens RT3 (Cyperus) 0 20 10 40 30 60 50 80 70 100 90 QLASSIC score (%) * QLASSIC score for Tropicana Heights is an average of score obtained by two contractors with the score of 81% and 82% Social Engagement To ensure quality excellence, continuous training and awareness sessions were provided to our employees and contractors which included Contractor Quality Briefings (“CQB”), quarterly Quality Benchmark Training (“QBT”) and external QLASSIC awareness training. We strive to continuously improve our workmanship quality to achieve higher than average QLASSIC score year-on-year. We have shown excellent performance in the QLASSIC scores through the implementation of the QLASSIC assessment. This is also supported by our achievement where we were awarded a range of industry awards including the iProperty Awards 2018, The Edge Property Excellence Award 2018, The Star Property Awards 2018, Asia Pacific Property Awards 2018 and BCI Asia Awards 2018. The list of milestones and awards can be found at www.tropicanacorp.com.my/about-tropicana/milestones-und-awards. Arahsia Residences, Tropicana Aman, Kota Kemuning