Tropicana Corporation Berhad Annual Report 2018

TROPICANA CORPORATION BERHAD 36 ABOUT TROPICANA OUR STRATEGIC PERFORMANCE OUR LEADERSHIP SUSTAINABILITY AT TROPICANA Quality Management System Based on our unceasing commitment towards enhancing quality standards, Tropicana has successfully certified its Quality Management System (“QMS”) to the latest ISO 9001:2015 requirements. With this in place, there is greater emphasis on Risk Controls to ensure our deliverables are in line with regulatory quality standards to meet both internal and external customer requirements and expectations. All QMS manuals and procedures have been made easily accessible for all employees across all departments and levels to help them enhance their knowledge base with the advances made in this area. Aside from this, employees are also required to undertake the required Quality Awareness training programme introduced by the QA department. Internal Quality Audit Cognisant that managing business today has become more complex given the broader business ecosystem, Tropicana pays close attention to its Internal Quality Audit processes and procedures. In this regard, Internal Quality Audit has emerged as a fundamental component of our business as it verifies the suitability and effectiveness of our current systems. It is used to evaluate our current processes, identify areas for improvement and cost-effective solutions that will add value to Group operation standards. QUALITY ASSURANCE T hroughout the years, Tropicana has built a strong reputation of introducing quality products and services. To achieve this, we work hard to sustain high quality standards as this is a key prerequisite in achieving total customer satisfaction. In fact, our ability to consistently deliver excellent quality products and services has helped us strengthen our competitive advantage, which in turn reinforced our position as a premier quality developer in Malaysia. In the property development industry, consistent quality is about paying attention to the smallest details and ensuring customer expectations are met. Today, quality management is an indispensable factor at Tropicana and as such, we ensure that every department, unit and division pays close attention to continuous improvement as this allows the Group to work more efficiently, effectively and be well-positioned to take advantage of new opportunities. In this respect, all operating units have in place standardised, well- documented internal controls policies and processes that undergo regular reviews and improvements. Guided by our quality philosophy, the following areas are continuously looked into to ensure standards are met and complied with: • Effectiveness of the Quality Management System to meet customers’ expectations; • Ensure Tropicana’s Quality Management System is in compliance with statutory, regulatory and MS ISO 9001 requirements; • Enhance skills and knowledge of Tropicana staff through continuous coaching and training; and • Ensure a safe, healthy and conducive work environment at all times. Continuous Improvement Processes To ensure our quality levels are at par with industry standards, we have taken a whole-of-organisation approach to indentify and eliminate issues. IMPROVEMENT CYCLE IDENTIFY OPPORTUNITIES FOR IMPROVEMENT IMPLEMENT CHANGES MONITOR RESULTS AUDIT