Tropicana Corporation Berhad Annual Report 2017

SUSTAINABILITY SUSTAINABILITY SEC 1 • SEC 2 • SEC 3 > SEC 4 < SEC 5 • SEC 6 SEC 1 • SEC 2 • SEC 3 > SEC 4 < SEC 5 • SEC 6 48 49 TROPICANA CORPORATION BERHAD / Annual Report 2017 TROPICANA CORPORATION BERHAD / Annual Report 2017 SUSTAINABILITY STATEMENT SUSTAINABILITY STATEMENT INTRODUCTION TO SUSTAINABILITY It gives us great pleasure to present our inaugural Sustainability Statement for the financial year ended 31 December 2017. At Tropicana, sustainable business practices have been continuously embedded across our organisation as we recognise that it does not only strengthen business performance, but also unlocks long-term value for our stakeholders and communities around us. From designing quality homes that reflect the changing lifestyles of homeowners to building talent within the Group, we understand the importance of futureproofing our business and making a positive difference in the lives of those we come in contact with. When we design places and spaces, for us it is more than just looking at the structural outlook of the building. We strive to not only meet the needs of customers but to also create communities where people aspire to live in, a place they are proud to call home. Guided by our unique Tropicana DNA, we focused our efforts on creating vibrant communities, maximising green spaces, establishing good infrastructure, amenities and facilities as well as ensuring our residents are living in a safe and secure setting. Throughout the whole development process, we made sure we minimised our impact on the environment. In positioning our business for the future, we have also worked on developing talent within our organisation by implementing human capital development programmes that address the needs of our employees at every level of the Group. As we have seen the shift amongst consumers for more green-living features, we need to ensure that our workforce is equipped with the right skills and best practices to meet the growing diverse needs of customers and the industry on the whole. This Sustainability Statement serves as a platform to communicate transparently to our stakeholders on our initiatives based on the three key pillars of sustainability – Economic, Environment and Social (“EES”). These three pillars form the foundation for our focus areas, namely Economic Performance, Product and Services Responsibility, Employee Management, Talent Development, Community Engagement and Environmental Initiatives. We remain focused on realising our sustainability journey as we understand our ability to do so will reflect positively on our business performance, unlock value for our stakeholders and strengthen relationships with the communities we are creating for future generations. ABOUT THIS STATEMENT Tropicana’s Sustainability Statement will be published annually together with our Annual Report. The information and performance data presented henceforth concentrates on Tropicana’s sustainability efforts and commitments over the past 12 months from 1 January 2017 to 31 December 2017, which coincides with Tropicana’s financial year ended 31 December 2017, unless otherwise specified. This statement covers Tropicana Corporation Berhad as a Group in Malaysia, as outlined in the Corporate Structure on page 9 of this Annual Report. The performance data presented does not include operations in which Tropicana does not have managerial control. This Sustainability Statement has been prepared in accordance with Bursa Malaysia Securities Berhad’s (“Bursa Malaysia”) Sustainability Reporting Guidelines and Main Market Listing Requirements. We have not sought external assurance for this statement. As part of our sustainability journey, we will continuously enhance the scope of our reporting as well as the measurement of performance indicators disclosed as we progress. SUSTAINABILITY GOVERNANCE Good governance, accountability and transparency plays a fundamental role in the way we do our business. Tropicana upholds a high standard of corporate governance across all areas of its operations as this builds trust with its stakeholders and shareholders alike. Our Corporate Governance Overview Statement can be found in pages 62 to 71 of this Annual Report. We believe strong governance is vital in driving Tropicana’s sustainability agenda as it complements our business strategies, while at the same time, enables better management of our risks and creates new growth opportunities. In FY2017, we formalised our governance structure pertaining to sustainability matters and this reporting line has been endorsed by the Board. Code of Conduct Tropicana is committed to the highest standard of integrity, openness and accountability in managing our business and operations. We aspire to conduct our business in an ethical, responsible and transparent manner, covering regulatory and procedural compliance, conflict of interests, public statements, confidentiality and liability of employees. A Grievance Handling Policy is also in place to address any breach of the Code of Conduct. The Code of Conduct can be accessed by employees through Tropicana’s intranet or the Employee Handbook. Whistle-Blowing Policy Tropicana has established a Whistle-Blowing policy that allows employees and members of the public to disclose any improper conduct and any reports will be deliberately investigated. We also emphasise on preserving and protecting the confidentiality of the whistleblower. OUR STAKEHOLDERS We recognise that the expectations and priorities of our stakeholders are key to sustaining the future of our business. At Tropicana, we define our stakeholders as partners who have interests and expectations in our operations. Attentively engaging and constructively responding to our stakeholders’ needs is at the core of our commitment of being a responsible company. These sessions have helped us make informed decisions, strengthened our relationships and ensured we delivered on our commitments. Our key stakeholders include, but are not limited to, our customers, employees, the investing community, Board of Directors, suppliers, and the government. The diagram below exhibits the engagement platforms and frequency of engagements with our stakeholders. STAKEHOLDERS ENGAGEMENT PLATFORMS FREQUENCY STAKEHOLDERS ENGAGEMENT PLATFORMS FREQUENCY CUSTOMERS - Customer Satisfaction Survey - Marketing Campaigns - Corporate Website - Social Media - Project basis - Regularly - Continuously - Continuously BOARD OF DIRECTORS - Board Meetings - Management Meetings - Committee Meetings - Quarterly - Monthly - Quarterly EMPLOYEES - Human Capital Development Programmes - Employee Engagement Platforms - Company Intranet and Newsletters - Monthly - Regularly - Continuously SUPPLIERS - Training and Coaching for Compliance - Meetings with Suppliers - Emails and Phone Calls - Periodic Performance Reviews - As needed - Regularly - Continuously - As needed INVESTING COMMUNITY - Annual General Meeting - Quarterly Results - Analyst Briefings - Corporate Website - Annually - Quarterly - Semi-annually - Continuously GOVERNMENT - Formal Meetings - Pre-consultations - As needed - As needed BOARD OF DIRECTORS DEPUTY CHIEF EXECUTIVE OFFICER SUSTAINABILITY STEERING TEAM • Ultimately responsible for sustainability direction of the Group • Ensures business strategy considers sustainability matters • Provides leadership over implementation of sustainability agenda in business strategy • Oversees the implementation of Tropicana’s sustainability agenda across its business strategies • Develops sustainability strategies and reports to the Board • Approves policies, targets and market disclosures on sustainability matters • Supports sustainability strategy implementation • Ensures processes and controls are in place within its departments/functions • Reports on performance of processes, controls and management targets TROPICANA CORPORATION BERHAD Annual Report 2017 ABOUT TROPICANA STRATEGIC PERFORMANCE LEADERSHIP SUSTAINABILITY GOVERNANCE FINANCIAL STATEMENTS OTHER INFORMATION