Sasbadi Annual Report 2021

Customers • Product quality • Order fulfilment matters • End-user needs • Pricing • Regular communication with clients • Feedback sessions • Community and networking events • Surveys for product research and development Bankers • Financial health, solvency • Covenants compliance • Financial health review • Meetings and engagements Our Community • Community development • Social issues • Impact of business operations • Transparency and accountability • Industrial membership • Corporate social responsibility programmes and activities related to education, society and associations • Requests and enquiries Suppliers and Service Providers • Credit terms • Pricing • Order fulfilment matters • Reliability of supply • Business ethics • Products and services proposals • Evaluation and performance reviews • Contract negotiations • Delivery schedules • Meetings and engagements Areas of Interest Forms of Engagement Stakeholders Regulatory, Government and Statutory Bodies Shareholders/Investors Employees • Regulatory and governance compliance • Labour practices • Occupational safety and health • Inspections/Inquiries by authorities • Necessary reporting • Meetings and engagements • Training programmes • Group financial performance • Business strategy • Potential market size • Dividend • Corporate governance, transparency, ethics and integrity • Annual and extraordinary general meetings • Annual and quarterly reports • Bursa announcements • Our website • Press release and coverage • Performance management • Learning and development • Compensation • Workplace safety • Working environment • Balanced lifestyle • Circulation of internal policies and procedures • Staff induction and appraisals • Remuneration packages • Training/guidance • Employee engagement activities STAKEHOLDER ENGAGEMENT We strive for ethical and transparent interactions with our internal and external stakeholders as we believe open platforms for engagement drive the continuous growth of our business. The following indicates key stakeholder groups, a non-exhaustive list of their areas of interest and our various forms of engagement with them. These stakeholders have been identified and profiled based on their influence on the Group or how they are impacted by the Group. Engagement with each stakeholder is made on an as-needed basis. (continued) SUSTAINABILITY STATEMENT 34 SASBADI HOLDINGS BERHAD