PRG Holdings Berhad Annual Report 2019

PRG HOLDINGS BERHAD 36 SUSTAINABILITY REPORT cont’d Stakeholder Engagement Continuous engagement with the stakeholders is important in order for the Group to develop more robust and comprehensive sustainable business strategies. Due to their considerable influence and impact on the business, the Group values the relationships with its stakeholders. High emphasis is placed on two-way communication with all stakeholders who are impacted by or have the ability to influence the business. The Group strives to continuously engage with these stakeholders to address their needs and concerns on issues related to the business operations through various channels such as but not limited to those stated below:- Stakeholder Key Areas of Concern Engagement Platform Employees • Performance and remuneration • Training and career development • Talent retention • Employee welfare • Occupational health and safety • Appraisal meetings • Training programmes • Individual development plans • Circulation of internal memos • Email communications • Employee engagement activities • Festive gatherings • Team building activities • Meetings with the management • Weekly sport activities Customers • Brand reputation • Customer satisfaction • Data privacy • Social media • Official website • Launches/Marketing Events • Dedicated phone line to liaise with Sales & Marketing team Shareholders & Investors • Financial performance • Business strategies and directions • Compliance with regulations • Corporate governance and transparency • Ethics and integrity • Annual and quarterly reports • Annual and quarterly results announcements • Annual General Meeting (“AGM”) • Extraordinary General Meeting (“EGM”) • Announcements on Bursa Malaysia • Investor relations section of the Company’s website • Press release and coverage Regulators & Authorities • Compliance with regulations and guidelines • Governance compliance • Emails/letters • Dialogues with the authorities • Workshops and trainings organised by the relevant regulatory authorities Vendors/Suppliers • Development of vendor and supplier long- term relationship • Negotiations with vendors/suppliers • Supplier periodical performance evaluation • New vendor evaluation and registration Media • Company Reputation • Publicity • Business performance • Ongoing engagement sessions and interviews • AGM and EGM • Press release and coverage • Press conference With regards to sustainable development, the Group believes stakeholders’ inputs are essential in shaping the roadmap and strategy to strengthen the EES management and the Group will actively engage in different platforms to communicate with the stakeholders.